IT Manager

Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants.

It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests.

We need IT to keep our systems running smoothly.

It’s the perfect place to broaden your understanding of what it means to be a IT Manager, because we have so many businesses within our business – restaurants, rooms, spas and bars.

It’s the perfect place to gather a few more passport stamps, too. Many IT Managers in our team have also spent time in one of our thirty-two other locations, from Miami to Macau to Munich. And everyone’s given opportunities to progress. In short, if you’re interested in moving around – or moving up – Mandarin Oriental could be the right choice for you.

What We Offer:

• Complimentary & discounted stays across the group
• Excellent staff food on site
• Online benefits platform with over 500 retailers
• 50% F&B and Spa discount
• Healthcare Cash Plan
• Cycle to Work Scheme
• Referral Scheme
• Wellness and Social Events
• Learning & Development Opportunities

About the role

• To manage daily IT & T needs and requests
• To assume responsibility for the Hotel IT&T systems in the absence of the Senior IT Management.
• To be conversant with the Hotel IT&T Managers responsibilities
• To manage and resolve ticket incidents.
• To ensure all guest bedrooms have working HSIA and IRES Systems
• To assist hotel guests with the HSIA and IRES Systems
• To maintain the HSIA and IRES Systems in the hotel
• To assist hotel guests with all other IT & T related issues
• To attend daily meetings with Hotel IT&T Manager
• To ensure all Conference and Meetings are set up if requested for all IT & T needs.
• To assist MOLON staff with day-to-day issues
• To assist Hotel IT&T Manager with Hotel Projects
• To Proactively prevent issues before they occur (Put procedures in Place)
• As and when required, take support calls out of hours.
• To escalate issues to the Regional VP IT&T if the Hotel IT&T Manager cannot be reached in a reasonable time or if the Hotel IT&T Manager is on Leave
• To attend weekly Event management meetings