Head of Sales Operations (RAF: 848884)

We are looking for a Head of Sales Operations to join our team based in Coventry.

Leading the sales operations function, monitoring the effectiveness of sales efforts and ensuring that they are aligned with the overall business objectives. Core components of the Sales Operations function at The MTC are Bid & Framework Management, Sales Support, Customer Success and Membership.

Maintenance and development of processes that enable visible and transparent management, and that utilise available tools or implement new ones that bring about increased sales effectiveness.

Mentorship role to key sales operations personnel, assisting in the execution as required, ensuring constant improvement in their professional skills, and preparing them to deputise as required.

A senior member of the sales / customer facing leadership team that further develops The MTC’s customer centricity.

All aspects of the role are to be carried out as an exemplar within the business, in adhering to the MTC RIGHT way:

• Acting responsibly, putting MTC’s interests ahead of personal ambition.
• Delivering in the broadest sense a great working environment.
• Have a strong work ethic and an ability to improve recruitment processes and candidate experiences.
• A team player and the ability to work well with a wide range of colleagues.
• Have natural curiosity and be a subject matter expert in your chosen area.
• Passionate to learn about the business and deliver an excellent customer and candidate experience.
• Ability to work independently and still deliver exceptional results.
• Willing to travel to all MTC sites.

The Manufacturing Technology Centre (MTC) was established in 2010 as an independent Research & Technology Organisation (RTO) with the objective of bridging the gap between academia and industry – often referred to as ‘the valley of death’.

It represents one of the largest public sector investments in UK manufacturing and, after four years of planning and a 16 month build, the facility opened at Ansty Park in Coventry at the end of 2011.

In December 2011, there were 16 industrial members, 44 staff and just a few key pieces of equipment in the ‘workshop’.

Over the following 10+ years the MTC’s rapid growth has seen the expansion of our campus with the construction of three more facilities, including the opening of the Advanced Manufacturing Training Centre and the National Centre for Additive Manufacturing.

Our role has also increased to cover not only R&D but also Training, Advanced Manufacturing Management and Factory Design.

We now have over 800 talented employees working with us.

During this time we have helped hundreds of companies across a range of industries and over 100 of them have become members of the MTC.

Reference Checks and Security Checks (where applicable)

Due to the nature of our business, all employment is subject to satisfactory references being obtained, attainment of either a SC (Security Check), Disclosure Scotland Criminal Record Check or Foreign Police Check (whichever is applicable depending on duration of UK residency) and, as applicable, a medical assessment. Access to US technical data by employees requires prior Trade Control function approval. Clearance must be carried out against all applicable US export control authorisations.