Human Resources Coordinator

JOB SUMMARY

Assists the Human Resources Manager in maintaining positive internal and external relationships with employees. Utilizes mHUB to provide support to the Human Resources Department/Hotel in the achievement of the business goals and strategies and to carry out the daily activities of the Human Resource Office. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws and regulations as well as company policies.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the human resources, management operations, or related professional area.

OR

• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Human Resources Operations

• Assists with any process administration and the collation of data for relevant reports.

• Assists, where necessary, with mHUB data maintenance and tracking.

• Updates and distributes relevant information databases as required.

• Updates data on the celebratory dates/Contact list etc.

• Ensures employee files contain required paperwork, are properly maintained, and secured.

• Ensures terminated employee files are retained for the required length of time.

• Ensures compliance with procedure for accessing, reviewing, and auditing employee files.

• Ensures medical records are maintained in a separate, secure, and confidential medical file.

• Assists with the implementation of the engagement survey action plan.

Managing Recruitment and Hiring Process

• Provides full administration support for applicant tracking system(s).

• Coordinates and compiles with relevant recruitment and hiring policies and procedures.

• Maintains the recruitment database.

• Ensures that all recruits have full reference and background checks and CRB checks, where required.

• Ensures interviews are conducted as per recommended guidelines.

Managing Employee Total Compensation

• Supports the administration of payroll through applicable systems.

• Assists with any Compensation and Benefits data compilation.

• Manages employee benefit eligibility review process and changes employee’s status as necessary; communicates change in status to affected employees.

• Conducts annual wage survey to ensure rates of pay are competitive in the market.

• Ensures wages are paid in accordance to Standard Operating Procedures and all applicable laws.

• Ensures performance appraisal processes are in place, reviews are conducted in a timely manner, and increases are processed.

Managing Employee Training and Development

• Coordinates the administration of all training nominations, training completion and attendance, ensuring databases are fully up to date.

• Provides support with trainings, as required.

• Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

• Tracks and publishes the transfers and promotions of employees.

Maintaining Employee Relations

• Assists with regular communication regarding all employee benefits.

• Assists with the administration of any employment relations issue.

• Provides a sounding board for employees who may need to discuss personal issues, and maintains confidentiality at all times.

• Assists with the organization of any employee events.

• Ensures that all leavers complete an exit interview and that details are complied to assist the hotel retention strategy.

• Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner, ensures employee issues are referred to either the Human Resources Manager, Director of Human Resources or department manager for resolution.

• Assists with the administration of recognition programs for employees; provides suggestions to improve existing programs or introduces new concepts to maintain employee interest and involvement.