Manager, Fintech Account Management

Manager, Fintech Account Management Overview
Your opportunity to join an agile and experienced team delivering significant revenue to the UK&I business. The team focuses on identifying and building partnerships with organisations across the Fintech/EMI value chain to achieve continual growth in the vertical. These partners represent some of the most entrepreneurial organizations that Mastercard works with today and are constantly looking to partner with us to utilize the full set of or our core products to drive new and exciting solutions to an ever-evolving marketplace.

You will be reporting to the Director, Account Management, looking after a global account, and will also work with stakeholders across this customer’s organisation.

We are looking for a hard-working team player with the drive and experience to manage the operational and technical elements presented by this dynamic customer.

The Role

• Responsible for day-to-day operational and account management support
• Manage regular operational calls with the customer, maintaining customer specific operations logs for review with the customer, tracking and improving response times
• Responsible for the interaction with Customer Delivery on behalf of team
• Responsible for understanding customer development requests across the team and raising associated project requests for any development work.
• Responsible for ensuring time frames are managed and that the customer and account leads are fully updated on project progress.
• Reviewing monthly bulletin releases and highlighting changes that will impact our customers in a report shared with the account team.
• You will provide the interface to key cross-functional partners such as AML, Franchise and Risk. Working with these partners to identify end-to-end process improvements to improve service the customer receives.

All About You

• Previous operational experience a benefit but not essential
• Strong analytical and diagnostic capabilities
• Comfortable building and managing both internal and external relationships
• An understanding of the payments eco system and the challenges financial institutions face
• Credible operator who can manage both internal and external customer facing discussions
• Comfortable managing multiple stakeholder projects
• Experience working within a matrix organization
• Team player but able to work on own initiative
• Capable of managing the pressure of a high volume, operational environment

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.