Claims Assistant

Package: £24,630 - £26,485 (plus up to 10% annual bonus)

Location: Leeds (hybrid)

Contract: Permanent

Working Pattern: Full time, 37.5 hours per week

Our Claims Handling team are looking for two eagle-eyed individuals to embrace an exciting opportunity to join them as a Claims Assistant on a permanent basis in Leeds!

You'll be joining a team of other Claims Assistants where you will support Claims Managers and Legal Consultants on a variety of tasks, you will also support members through the preliminary part of a claim and pre-claim.

We think this is a great opportunity for someone with legal career aspirations - perhaps you're a law graduate looking for your first legal role or currently a paralegal or legal assistant looking for your next challenge. Whatever your legal background, we offer an exciting role in an interesting global organisation focussed on protecting healthcare professionals. You will also be part of a team of experienced legal professionals, happy to provide support and guidance.

As our new Claims Assistant, you will also:

• Triage incoming post to proactively identify cases that need immediate attention or a prioritised response (e.g. proceedings, other case types etc.) and escalate these to the appropriate team member for action; and, where applicable, to provide support on transition of a case from Claims Manager to Litigation Solicitor as required.
• Take telephone calls from members, claimants’ solicitors and other third parties
• Work a variety of tasks on claims and pre-claims such as sufficiency checks, drafting correspondence to members and claimants’ solicitors and sending chasers.
• Review records to ensure full disclosure and prepare chronologies of records, case summaries, case reviews in accordance with applicable process/guidance/terms and conditions.
• Liaise with members, claimant’s solicitors and other third parties to obtain information at the outset of a new matter; confirming assistance to members and to comply with applicable Pre-action Protocols/statutory requirements.
• Draft court documents.

We are looking for:

We are looking for someone with an interest in and background in law, this could be through prior work experience, or a law degree. You will also:

• Have high levels of accuracy and attention to detail, being skilled at producing work to a high standard at a fast pace.
• Be able to work well under pressure.
• Be an excellent communicator with the ability to demonstrate empathy to others.
• Be comfortable working within a team, you are a valuable member who effectively contributes to the group’s success.
• Be comfortable and able to work with minimal supervision.

In return, we can offer you:

• Hybrid working (Leeds office)
• 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• Annual bonus scheme - up to 10%
• Private Medical Insurance
• Health Care Cash Plan
• 25 days annual leave (plus flexible bank holidays) and the option to buy or sell up to 5 days
• 6x salary death in service
• Career progression opportunities
• Paid volunteering day
• A personal GP service enabling you to get a video consultation with an NHS-registered private GP
• Employee Assistance Programme
• A range of shopping discounts

About us:

Medical Protection Society (MPS) is the worlds leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

We are a not-for-profit organisation, meaning our Members premiums are either invested into bettering the organisation, its employees and our products, or kept safe should our Members require support for complaints or claims arising from professional practice.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Members best interests are at the core.

Job Types: Full-time, Permanent

Salary: £24,630.00-£26,485.00 per year

Benefits:

• Company car
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site gym
• On-site parking
• Paid volunteer time
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme

Work Location: Hybrid remote in Leeds