General Manager

Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food Beverage at all our Hotels FB Venues
• Spa Discounts at our venues with a Spa
• Retail, Cinema Leisure Discounts
• Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly ‘Star of the Month’ Awards
• Long-service Awards, that start after 1 year of service
• ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
• Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

About the role…

As a General Manager you will think about every aspect of the business - from how to build a brilliant team, to boosting sales and revenues, achieving the highest company standards and guest satisfaction results.

You will maintain close involvement in all operations, multi-skilling the team to ensure an efficient but effective business, as well as creating a fun atmosphere and ensuring a highly personalised and locally inspired guest experience. An inspiring leader, you will establish clear performance goals for the team, providing regular feedback and coaching in the moment. You will need to know how to place the hotel at the centre of all communications, marketing initiatives and ensure your team use social media to connect with the neighbourhood and potential guests, using this channel to maximise revenue.

You’ll be keeping track of figures and look for ways to increase revenue. That means analysing financials, forecasting budgets and leading capital plans.

About you…

You will have experience in a branded environment and/ or a luxury boutique hotel. Whilst hands on when the demand suits, you will also have a commercial focus and know all parts of your business- driving and monitoring guest experience and commercial success. You will be a passionate hotelier with a proven track record of engaging a team.

• Excellent leadership skills with experience of developing a team
• Ability to create a collaborative, positive and motivated workforce driven to achieve company goals
• Excellent business and financial acumen. Commercial and industry awareness
• Strong time management skills, organised, and comfortable working in a fast paced environment
• Innovative, energetic and enthusiastic with a sales flair
• The ability to keep calm under pressure and solve problems quickly
• Tact, diplomacy and persuasiveness

About us…

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

Mercure Darlington King’s Hotel is one of Darlington’s most iconic buildings and consists of 83 welcoming bedrooms, three designated meeting rooms, a fascinating ballroom, a leading restaurant and a lively cocktail bar.
We have welcomed a number of important guests since we re-opened in 2012.

Benefits
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month Golden Ticket Award
Pension scheme
Cairn Academy' Training Development Opportunities
Meals on Duty
Uniform
Cycle 2 work scheme*
Accor Hotels Staff Rate Scheme
Accor Hotels Friends and Family Rate
Brand Training
(* Applies to positions above minimum wage)