Datacenter Project Manager- IT/Network

Responsibilities

• Ensure compliance with data center business units and service-level policies.
• Engage with appropriate teams and resources to execute tasks or projects.
• Manage programs associated with area of responsibility.
• Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.
• Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
• Participate in Root Cause Analysis (RCA) process as appropriate.

• Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
• Learn the customer's business and maintain a strong customer focus.
• Manage the assigned projects or programs to meet service delivery objectives and escalate to appropriate stakeholders to remove obstacles.
• Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
• Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
• Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.

• Share best practices; assist others in learning role, process, procedures.
• Provide mentorship across data centers for specific expertise.
• Seek training opportunities that meet the interest of the business as well as own career goals and objectives.
• Suggest ways for reducing risk of performing maintenance; work with others to accommodate scheduling needs.
• Suggest improvements in implementation based on depth of understanding.
• Contribute to a positive team environment by learning and adopting best practices.
• Contribute constructively during team meetings and in cross-discipline collaborations within the service team.
• Recognize priority of team success over individual achievement.
• Collaborate and negotiate effectively with others and seek guidance from management to identify delegates to deliver results.

• In alignment with management priorities, hold self accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.

• Embody our culture and values.

Qualifications

• Relevant industry experience.

• Relevant experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.