Deputy Hotel Manager

Innkeepers Collection Deputy Hotel Manager

Boasting 20 brand new rooms to relax and enjoy. The Deputy Hotel Manager is fully responsible for the full Hotel Journey from the guests perspective. Welcoming our guests, checking them in, dealing with any guest complaints to serving a Miller & Carter Breakfast, giving a warm farewell and everything between.

As Deputy Hotel Manager you are an essential part of the Management team. Reporting to the General and Deputy General Managers, you will be responsible for the successful daily running operation of the house keeping department whilst making sure our guests and team are kept safe, all internal audits successfully passed and compliance requirements are met.

Working with the Miller & Carter Management teams you will drive commercial best practice, maximising revenue opportunities and manage our controllable costs to deliver a strong business performance .With a keen eye for detail you’ll ensure that brand standards are consistently maintained and utilise guest feedback to increase performance against KPI targets

Putting our guests first in everything you do, You’ll display a clear passion for leading, motivating and developing high performing, competent and motivated teams to ensure we deliver exceptional guest experiences in line with company standards to make us the most loved hotel brand.

As a role model who is passionate about exceeding our guests needs and expectations you will be a great communicator who demonstrates passion for our brand by engaging regularly with our guests, and continuously coach the team to deliver their full potential.

Ideally, you’ll have be able to demonstrate your previous or current management experience from hospitality, leisure or retail backgrounds driven by guest service and business results. Experience within F&B or food services is desirable and knowledge of food hygiene and H&S.

Training will be provided. The successful candidate will be required to do a three day course at our training site in Edinburgh Scotland, with travel costs covered. Experience using "guest link/Rezlynx" hotel systems is preferred but not required.

Job Type: Full-time

Salary: Up to £30,000.00 per year

Benefits:

• Childcare
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Sick pay
• Store discount
• Wellness programme

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Sheffield: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 08/04/2023
Reference ID: IKC/SCC/HM
Expected start date: 18/04/2023