Distribution Customer Service Advisor
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
- Take ownership for the inbound tasks triggered by customers and our sales teams and liaising closely with key stakeholders daily.
- Ensure customers are aware of the ullage process and manage their expectations efficiently.
- Processing Ullage requests via the phone, email or online, Inputting all required detail into the systems correctly.
- Establish effective working relationships with all internal and external stake holders to achieve an excellent customer experience.
- Deal with customer queries in a timely manner looking to provide industry leading levels of customer service, offering basic technical cellar management advice to outlets to help them to dispense our brands in the best possible condition and escalate where necessary.
- Deliver and achieve SLAs to drive the growth of MCBC (Molson Coors Brewing Company) and maintain customer retention
- You have a need to deliver good customer customer service, either on the phone or face to face
- You’re intuitive and ask lots of questions. There’s no script with this role, you’ll follow your instincts to get to the bottom of the issue and work out the best course of action
- You’ll have a determination to drive good practice and also be willing to learn
- You want to take ownership of your work and show independence in achieving results while working within the team
- We’re one of the UK’s Most Attractive Employers winning the Top Employer award for the last 10 years.
- Flexible work programmes to ensure a work life balance is maintained such as our market leading Moments That Matter for significant moments in your life.
- Commitment to the physical and mental wellbeing of all our people. We are proud to have been awarded Gold in Mind’s Workplace Wellbeing Awards.
- We’re committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities and the environment which is reflected in Our Beer Print and our 2025 sustainability targets.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Distribution Customer Service Advisor • Molson Coors
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