Service Desk Analyst
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Position Overview & Specifications
An opportunity has arisen for a permanent 1st level support analyst to join the IT Service Desk (Band 4 subject to AfC evaluation).
You'll be part of a small busy team dealing with all the trust's IT support needs so a good understanding of technology is essential. You should have worked in a similar role and be able to demonstrate experience of dealing with users over the phone, via email and face to face. A commitment to a high standard of customer service is essential together with an awareness of ITIL. A calm and friendly presence and the ability to translate IT jargon into clear English are also important attributes. If you want to be a key member of the IT team that supports a world-leading hospital then we would like to hear from you.
The service currently operates Monday to Friday between 8.00am - 6.00pm daily and you will be part of the rota system and the posts are based on site.
Interviews will be held week commencing 22nd May.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Service Desk Analyst • Moorfields Eye Hospital NHS Foundation Trust
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