Service Desk Advisor (13651253)

• Respond to incoming service desk calls and emails in a timely and professional manner.
• Log all service desk calls and incidents accurately in Maximo or similar application.
• Prioritize and assign service desk calls to appropriate teams or individuals.
• Escalate service desk calls that require further attention.
• Ensure all service desk calls are resolved within agreed timeframes.
• Provide regular updates to customers on the status of their service desk calls.
• Liaise with other teams to resolve service desk issues.
• Maintain accurate records of all service desk activities.
• Provide support to the wider facilities management team as required.

• Previous Service Desk Experience would be beneficial.
• Understanding of FM business or the willingness to learn.
• Able to pass a CTC.
• Excellent customer service and communication skills.
• Strong planning and organizational skills.
• Ability to work under pressure and tight deadlines.
• Attention to detail and accuracy.
• Good IT skills, including Microsoft Office.

Multi Trades are proud to boast a strong team of dedicated, successful recruiters with a combined total of over 50 years experience. Our team have the necessary skills and tools to match the right candidates in the right location at the right price. Trading since 2012 we have built our database to over 80,000 strong and have great nationwide knowledge across many sectors.