Service Assistant

Do you enjoy helping people and providing a great service? Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.

The Hours: Flexible hours available which includes weekend shifts; to be discussed at interview (No Evenings & No Split Shifts)

The Salary: £10.50 per hour

Duration: Fixed term Contract until 5 November 2023

What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).

If you have a disability, and your qualities, skills and experience are a good fit with the 'Who we're looking for' section below, we will guarantee you either a telephone or face to face interview. Please contact us at adjustments@nationaltrustjobs.org.uk, when you apply, to let us know, quoting the reference number for this vacancy.

You will be working at Foremark and Staunton Harold, two countryside sites under the care of the Calke Abbey portfolio. The sites are working reservoirs owned by Severn Trent with the land management and operations managed by the National Trust team. As part of a small but passionate Visitor Experience team, you'll be ensuring our diverse range of visitors receive a warm welcome and have a brilliant day out.

What you'll be doing:Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. In this role, you’ll be;

• Working alongside a small staff team delivering outstanding customer service across the two sites
• Welcoming our visitors to the property, providing information and orientation
• Supporting visitors with using our pay and display car park machines and maintaining these so they're in good working order
• Championing high standards of presentation, including checking toilets, emptying bins and litter picking to ensure the sites look their best
• Having proactive conversations with our visitors about BBQs, water access and dogs to ensure everyone can enjoy their day
• Promote events, offers, products and benefits of actively supporting the National Trust
• Support across the property/portfolio when required

• A can-do attitude

• Genuine enthusiasm for working with people

• A willingness to learn new skills

• Ability to work well in a team or on your own

• Good understanding of the National Trust and what we do

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice