Welcome & Service Assistant x 2

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

Salary: £10.78 per hour

Hours: Working pattern will be approx 3 days per week working 9am to 5pm as part of a 7 day rota and will include weekends. Rotas are always planned well in advance. Our Beatles Childhood Homes Tours run March to November inclusive and pay will be annualised.

Contract: Fixed Term Contract until May 2024

Provisional Interviews: 30th May

What it's like to work here:Speke Hall is a distinctive black and white Tudor house situated on the banks of the River Mersey.

Close by are Mendips and 20 Forthlin Road, two amazing properties visited on our Beatles Childhood Homes Tour. This is a demanding, yet rewarding role, leading the tours at either John Lennon’s childhood home, Mendips, or that of Paul McCartney, 20 Forthlin Road each day.

Speke Hall has plenty of opportunities within customer service and visitor experience for those who would like to make a contribution to the growth and development of this unique property.

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for leading tours, answering queries and making sure visitors get the best visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, taking care to clean our places thoroughly and maintain great standards of presentation in the gardens. You will ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the last minute of every tour.

Who we're looking forWe'd love to hear from you, if this sounds like you:

• Ability to work in a team - flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service
• Love the Beatles and want to share their childhood story.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice