Operations Director

We care about people, and we’re passionate about great service. We believe teamwork is key.

Network Rail’s Anglia route is looking an Operations Director to lead our operations department. This role will direct an operations team that supports the safe, sustainable and efficient provision and operation of the route. You will be responsible for lead the operations team to meet defined safety, performance and financial objectives, whilst balancing the interests of all customers.

Every day will be different, but key responsibilities will include:

1. Directing the management of safety within the geographical area and act as a role model in the promotion of safety and environmental excellence across all areas of control.

2. Inspiring excellence in the quality of service provided to Network Rail’s customers.

3. Directing the area team to achieve business / functional objectives and meet key performance measures. Create an engaged, motivated working environment in line with company values.

4. Creating a culture to enable customer and frontline employee feedback to be reflected in policies and procedures to deliver continuous performance improvement.

5. Achieving financial, technical, safety and customer satisfaction targets agreed with the Chief Operating Officer.

6. Leading delivery of operations in compliance with policies, procedures and standards and direct the development of disaster and incident management plans. Support the on-site management of recovery from major incidents.

7. Managing the development and implementation of safety, train performance and customer satisfaction, initiatives. With the Head of Maintenance Delivery, create plans to address customer needs and performance issues.

8. Leading real-time delivery of train performance and implement processes to deliver continuous improvement.

9. Providing input to business plans, policies, standards and network strategies.

10. Acting as the Designated Competent Person (DCP) for both formal and local investigations. Report on accidents/incidents and undertake investigations as required.

11. Undertaking safety tours and set the framework for safety and work quality check within the team.

We are looking for someone who meets the below criteria:

• Chartered member of relevant professional body or equivalent experience

• Significant successful experience in operational management in a Safety Critical Industry

• Recognised operational delivery leadership capability

• Able to demonstrate in depth knowledge and experience of health and safety management and compliance management processes

• Proven ability to influence decision making and build cross functional / cross company relationships

• Proven track record of customer relationship management

• Significant knowledge of rail industry

• Successful experience of managing business unit financials

• Able to demonstrate understanding of NR safety management system

It’s not essential, but we would love it if you has:

• In-depth understanding of the railway industry and its needs and interfaces

• Knowledge of relevant standards and procedures