Computer Technician II

Summary

The computer technician reports to the Systems Administrator and is responsible for providing technical software, hardware and network problem resolution to all staff by performing question/problem diagnosis. We are seeking someone who can clearly communicate technical solutions in a user-friendly, professional manner. Function as Systems Administrator as needed; pass more complex end-user problems on to the Systems Administrator. This individual will also oversee and help the Systems Administrator manage Help Desk operations.

Primary Responsibilities

• Establishes priority of IT tasks
• Computer set-up, maintenance & minor repair
• Unpack, connect and test new computers, printers, and other peripherals. Disconnect, move, reconnect, and test computers reassigned to new location. Install and test hardware and software upgrades
• Perform routine maintenance schedule
• Troubleshoot network connectivity & performance issues as needed
• Diagnose computer problems to determine cause of malfunction
• Documentation & Inventory
• Track and record issues and project
• Maintain and update hardware & software inventory. Register and maintain warranty records
• Help Desk - focusing on the needs of internal support, track and resolve user problems Telecommunications
• Other duties as assigned

Qualifications & Skills

• At least 2+ years of hands-on experience working as help desk technician 2+ years of experience working in Windows based operating systems.
• Proven track record of current computer hardware and hardware repair work. Understanding of Network concepts and theory
• Knowledge of Terminal Server concepts and theory.
• Job planning, prioritizing and scheduling techniques
• Knowledge of various software packages, including word processing, spreadsheet, data base, and programming languages
• Strong organizational skills and attention to detail
• Ability to multi-task, prioritize and respond with a sense of urgency
• Ability to document and evolve processes and procedures
• Self-motivated and highly responsive to internal users
• Ability to handle pressure effectively.
• While performing the duties of this job, the employee is regularly required to stand, bend, reach, or sit for up to 3 hours at a time. The employee must occasionally lift and/or move up to 20-30 pounds
• Exercise sound judgment within established guidelines
• Establish and maintain effective working relationships with those contacted in the course of work.
• Ability to communicate effectively at a non-technical level
• Possess excellent customer service skills

Education

Bachelor’s degree in computer science strongly preferred but not required.

Job Type: Full-time

Pay: $22.00 - $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Santa Cruz, CA 95060: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Help Desk Technician: 2 years (Preferred)
• Microsoft Windows: 2 years (Required)

Work Location: In person