Team Lead – Evening Sanctuary

Reference: NWM/218

What We Offer:

Part Time average 21 hours per week

Week 1 – 6:00pm – 12:00am/Midnight (Mon, Tues, Sat & Sun) | Week 2 (Wed, Thurs & Friday)

Salary: £23,690 per annum increasing to £25,080.50 per annum after completion of 6-month probation. (Salary quoted is for full time hours, salary will be pro rata for part time hours)

Location: REST Thetford, 16 Riverside Walk, Thetford, IP24 2BG.

Annual leave entitlement of 26 days

Benefits: Pension, Online Discounts Portal, Blue Light Discount Card, Financial advice, Long Service Awards, Health & Wellbeing Program, Personal Development and Job Specific Training.

The Service
REST is an acronym for Recover, Eat, Support, Talk. REST Hubs offer a safe space where individuals can feel confident and comfortable talking about their mental health needs. All REST Hubs are designed and laid out as a Psychological Information Environment while adopting a non-clinical approach. We strive to ensure we provide a person-centred support to service users whilst under our duty of care, providing a brief intervention, emotional support and service navigational assistance for people experiencing Mental Health difficulties.

We work closely with various partners to ensure individuals in community have the support they need to thrive, grow, recover and excel. Our REST Hubs are a great place to work with supportive staff, friendly environment and a flexible working approach. You can check out the REST Thetford Hub video by clicking this link.

Two services are delivered through the REST Hub namely:
Day Time Service & Evening Sanctuary. The Evening Sanctuary focuses on supporting individuals who are in crisis using various de-escalation methods and techniques. The team work closely with other NHS and Blue light services to help reduce hospitalisation where not required. Staff are provided adequate training to ensure they have the skill and knowledge to deliver an excellent, safe service. The Evening Sanctuary runs from 6:30pm - 12 midnight (7 days a week).

The Role
We are looking for an experience Team Leader for our Evening Sanctuary who is passionate about providing excellent service, leadership and committed to continuously development. As a Team Leader, you will provide day-to-day support for staff on shift and ensure they understand and follow relevant procedures. You will help individuals accessing the Evening Sanctuary to regain and refocus on their support networks while providing a safe place for them to regroup and recover.

Our Team Leaders are empathetic, open, accommodating and caring. You will be based in the Thetford REST Hub and work alongside x2 Intensive Crisis Worker on each shift. You will have experience of liaising with GP surgeries, NHS professionals, Councils and other statutory & non-statutory services to provide a holistic approach for individuals who seek crisis support. The role is best suited for individuals who perceive themselves as calm, problem solvers, flexible and quick to learn.

A typical working day as a Team Leader in the Evening Sanctuary may involve, receiving handover from the day team after arriving at 6pm. Checking emails and phone calls for urgent/immediate on-night referrals and confirming appointment. You may also receive calls from Blue Light Services such as the police and Ambulance, carry out an initial assessment of suitability and accept or refuse referrals that are sent to the Sanctuary. Where required you will support team members in de-escalating difficult situations and offering guidance either through speaking with the on-call manager or using own experience/training. You will also ensure staff record information appropriately on the system and that full handover is provided to the Day Hub staff when they arrive the following day.

Among Other Responsibilities You Will Be:

Support individuals, possibly presenting in crisis (presenting in a range of ways, including low mood, depressive symptoms, anxiety, mania, self-harming, and experiencing suicidal thoughts) to develop their own safety plan and coping strategies to navigate the crisis situation.

Support staff and provide guidance on problem solving different situations

Quickly establish appropriate, meaningful relationships with people referred to the REST Hub, supporting them to move out of immediate crisis.

If you have leadership experience, and a passion for supporting people experience mental ill health, then this could be the ideal role for you.

Should you wish to have a friendly and informal chat about the role, please contact the Deputy Manager Clare Stiles on 07935421008.

Interviews will commence from W.C 27th February – Individual dates will be confirmed

Job Types: Part-time, Permanent
Part-time hours: 21 per week

Salary: £23,690.00-£25,080.50 per year

Benefits:

• Company pension

Work Location: In person

Reference ID: NWM/218