Victim Care Coordinator

Location: Agile working – home based/Athena House, York

Salary: Scale 3 £21,432 - £22,677

Contract: Permanent, Full Time 37 hours per week – working hours between 8:30 and 6pm Monday - Friday

Here at NYP it’s our people that really count, their different perspectives, experiences, skills and backgrounds which truly make a difference to our communities and especially making North Yorkshire one of the safest counties in England.

We have 2 full-time opportunities to join the Supporting Victims Service, part of the North Yorkshire Police, Fire and Crime Commissioner's Officer as a Victim Care Coordinator (VCC). The Supporting Victims Service was created by the Police, Fire and Crime Commissioner for North Yorkshire in 2015 following the Ministry of Justice decision to devolve funding to support victims of crime to Police and Crime Commissioners locally. The service was created to support victims to cope with the immediate impact of crime, and recover from the harm caused in line with victims’ entitlements under the Code of Practice for Victims of Crime

The successful candidate will be central to providing a valuable triage service for victims' resident in North Yorkshire, contacting them to offer immediate emotional and practical support over the phone, assessing need and providing referral to specialist commissioned services, to help them to come to terms with the aftermath of a crime.

The core focus of the roles will be to offer support to victims of crime and work closely with wider commissioned services to ensure victims get the right service at the right time to get their lives back on track and reduce repeat victimisation. You will achieve this by working closely with the police and partners, contacting those affected by crime, whether reported or not, including victims, bereaved relatives, those under 18 with consent, parents, or guardians of victims under 18 and members of staff where a business has been a victim of crime.

Support can include discussing a range of practical and emotional support available for victims, referring them to specialist commissioned services such as counselling / talking therapy services, Restorative Justice Services or to a Case Manager who can meet with a victim face to face. If necessary VCCs also help victims access support provided by wider organisations.

To be successful at this role, you will have:

In return you can expect a strong commitment to your own personal development, tailored to your own particular circumstances. We can offer access to relevant training support and encouragement from managers and peers in order to help you achieve your personal goals.

You’ll work for an organisation that cares about the well-being of its personnel, and actively supports people so they can perform to their best at work.

In addition, we offers a range of benefits including: