Receptionist Same Day Emergency Care

An exciting opportunity has arisen for a receptionist in Same Day Emergency Care (SDEC). We are looking for a motivated and enthusiastic individual to join our friendly team.

The post holder will have day to day responsibility for the administration of the relevant electronic patient information system. They will work as part of a friendly team providing front line administration services to the department, welcoming patients and visitors to the department, the booking in and discharge of patients and outpatient appointments, scanning notes and liaising with patients and clinical professionals over the telephone.

You must have excellent computer skills, good organisational and communication skills; have the ability to work effectively and proactively as part of a team and under your own initiative and cope well under pressure.

The service is open Monday - Sunday 08.00 - 00.00 and you will be expected to work on a flexible rotational basis. Full and possible part-time hours available.

Booking in of patients attending Same Day Emergency Care onto the hospital computer systems.

Liaising with Health care professional and booking in patients on arrival.

Receive and deal with telephone messages, as required.

Cancel or change appointments according to clinic rules and procedures.

Reception duties on out-patient clinics, ensuring all computer details are maintained correctly on the Symphony system/ Camis and that all relevant details are entered.

Pre-clinic preparation, responsible for checking that necessary paperwork is available for patient reviews.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Booking in of patients attending Same Day Emergency Care onto the hospital computer systems (camis, symphony and spreadsheet)

Liaising with Health care professional and booking in patients on arrival.

Receive and deal with telephone messages, as required.

Cancel or change appointments according to clinic rules and procedures

Reception duties on out-patient clinics, ensuring all computer details are maintained correctly on the Symphony system/ Camis and that all relevant details are entered.

Pre-clinic preparation, responsible for checking that necessary paperwork is available for Patient reviews

Ordering and booking in of hospital notes as required by the Department.

Notifying Overseas Department of any visitors attending Same Day Emergency Care and taking relevant information.

Scanning attendance notes onto system

Admitting, discharging and transferring patients on CAMIS

Filing and scanning in Patient Records of Same Day Emergency Care Specialist notes.

Photocopying, fax, referrals as required and all other routine office duties.

Deal with all enquiries from members of the public.

Liaise with all levels of staff

Be aware of the Data Protection Act, Fire, Health & Safety and that all Trust Policies are adhered to.

Attend mandatory courses within due times.

Any other duties which may be required.

To provide occasional cross cover for Urgent Care.

Liaise with all multidisciplinary levels across all directorates. Can interpret and convey information accurately and concisely.

To participate in any in-house training and awareness sessions to keep up to date with the transit time target