Customer Care Coordinator

Northumbria Primary Care are delighted to be able to offer Customer Care Administrator posts at Northumbria Healthcare Innovation Hub. We are looking to fill 6 x 37.5hrs positions - we will be open to full time and part time working.

Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our nursing team to develop into new roles.

We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of care navigation, customer care and administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients through general practice. The hours will be varied between 8.00am and 6.30pm Monday - Friday with the possibility of working to 8.30pm and weekends in the future.

Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.

This position will be based at the Northumbria Healthcare Manufacturing and Innovation Hub in Seaton Delaval. The successful candidate will be providing a high level of care navigation and customer service to patients of NPC practices.

Northumbria Primary Care has 9 practices within the Group including (Cramlington Medical Group, Spring Terrace Health Centre, Rothbury Practice, Haydon Bridge & Allendale Medical Practice, Ponteland Medical Group,49 Marine Avenue, Nelson Medical Group and Park Parade) and employees may be required to work at other sites within our group.

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.

Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.

To answer telephone calls & respond to all enquires directing the public as appropriate.

Be able to care navigate the patients to see the right person and the right time. The successful candidate will follow a formal training plan to ensure care navigation is of patients is completely accurately and confidently.

To provide admin support to nursing & clinical staff.

To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.

To provide non clinical advice to patients, relatives, the public and internal & external agencies.

Responsible for the ordering & maintenance of stock levels clinical & non-clinical.

To receive confidential information by telephone or face to face and input accurately into both EMIS and SystemOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.

To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.

To provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.

To support with the clinical recall system.