Hospitality (Commercial) Operations Manager
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
Hospitality (Commercial) Operations Manager
Directorate
Commercial and Visitor Services
Reporting to
Head of Commercial
Direct Reports
Hospitality Supervisors
Hours
37.5 hours per week covering Monday – Sunday, Days, Evenings and Bank holidays as required.
The Hospitality (Commercial) Operations Manager will ensure the smooth running of activities in all our Commercial areas. Working closely with the Head of Commercial the role will bring the commercial strategy to all operational areas ensuring quality, visitor satisfaction and income growth whilst maintaining a sustainable business model.
Main Purpose of the Role
- To have overall responsibility for successful day to day running of all NTR commercial areas; Restaurant, Bars, café, roving sales and Events
- To ensure The Visitor Experience and standards of service in all areas are of the highest level and meet Norwich Theatre expectations at all times
- To increase sales and profitability across all commercial areas of responsibility and ensuring business objectives are met
- Provide leadership and motivation for all Hospitality team members
Norwich Theatre offers an inclusive, creative environment, focussed on wellbing and happiness, together with a range of benefits, including free and discounted shows and a generous annual leave entitlment.
Interviews for the role will be held the week commencing the 17th April 2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Hospitality (Commercial) Operations Manager • Norwich Theatre
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