Claims Administrator

We know have both full time and part time opportunities available!

Are you an exceptional organiser and familiar with building terminology?

Are you looking for a new challenge in a supportive environment?

If yes, you will be happy to know that we have an exciting new opportunity as a Claims Administrator in our friendly Business Services Team and we would love to hear from you.

We know have both full time and part time opportunities available!

We are looking for an experienced administrator to join our busy Disrepair and Claims Team. As part of the team you will support the PS Disrepair and Claims Manager in providing an inclusive and comprehensive support service to internal and external customers. This involves investigating and resolving disrepair, compensation claims and legal notices, all in line with current NCHA policies.

The Role

As part of the various duties of the role, you will assist the Disrepairs and Claims Manager in dealing with all correspondence into the team and adhering to strict deadlines. In addition, duties involve;

• Organising and collating complaint document
• Providing support to managers in relation to complaints
• Quality checking documentation before submitting to internal and external customers
• Producing confidential reports when required

The full time vacancy is for 35 hours per week, with potential for partially agile working on completion of 3 months initial training.

The part time positions are 12 month fixed term contracts.

Requirements

In addition to having demonstrable experience of dealing with customers in a calm and professional manner, you will also

• Have relevant qualification to NVQ Level 2 or equivalent
• Experience and/or knowledge of the building trade, building materials and terminologies
• Demonstrable experience of providing administrative support within an office environment
• Excellent communication and organisation skills
• Great IT skills including Microsoft Office, Word and Excel
• Have the ability to work to deadlines

If you have these qualities and great customer service skills, please apply today! You will need to attach a CV to your application.

Please see the Role Profile for more information.

Closing Date - Full time applications: 10th May 2023

Interview Date - Full time applications will be 22nd May 2023

Closing Date - Part time applications: 24th May 2023

Interview Date - Part time applications will be 1st June 2023

All successful candidates will be required to take a work related test on the day of the interview.

Previous applicants and colleagues re-applying will be reviewed at the manager’s discretion.

Please note that we are not currently offering visa sponsorship.

Why work with us?

In addition to generous annual leave, development opportunities and company pension, we also have many more amazing benefits at NCHA.

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic (BAME) groups and disabled candidates. As part of our LGBT + Allies Programme, we also welcome applications from members of the LGBT + community and encourage inclusivity in the workplace.

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.