Operations Manager Zoom

About us

Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.

About the role

The Operations Managers lead the business unit in successfully operating and optimising Ocado’s platforms to deliver maximum client and customer value. They are key to the bottom line performance of the Zoom site and driving a positive employee experience. The Operations Managers not only lead and motivate, they drive and develop all aspects of business unit activities on site and on the road. Living and breathing our 5 Pillars; Safety, People, Customer, Delivery and Cost the Operations Managers provide motivation and drive excellence in all that we do. It is the responsibility of the Operations Manager to effectively plan resources in line with budgets and business objectives.

About you

You are an experienced manager with a background in distribution, fleet or logistics management. Continuously encouraging self-improvement, training and development of your teams at management level you ensure that you shape and drive a word class employee experience and environment to attract and retain the right people. With your approachability, good communication and leadership skills you will ensure that KPIs, turnover, absence rates are in line with the business. You will foster a culture of respect, identity, loyalty, trust and aspiration which will keep your team engaged and motivated to commit to Ocado and its values. You will constantly look at the process of Continuous Improvement and amend performance metrics to deliver improvements to productivity. You have experience in Building, Fleet and Facilities Management and of Employment Relation Policies and Procedures and People management. Managing budgets and targets you have a strong customer service background, and being a team player with good organizational and planning skills, you will be motivated whilst being proactive. You are used to using Google suite and MS Office and have strong interpersonal skills as you will be liaising with various internal partners as well as external partners.

What do I get in return?

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. Private healthcare; Car salary sacrifice and Cycle to Work schemes; A range of amazing benefits, including Free Shares and Life Assurance; 15% off your Ocado.com shopping; Company shop offering discounts of up to 70% on groceries from leading brands and major retailers; Exclusive travel, retail and leisure discounts nationwide; 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete); Enhanced Pension scheme, matching employee contributions up to 7% of salary; Employee Assistance Programme

We’re in it together, we are proud of what we do, we can be even better

Ocado is an equal opportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.