Hoarding Specialist

What you can expect from us

• We offer a competitive salary of £31,150 (£17.12 per hour) – Pay to increase to £32,863.25 from April 2023 (£18 per hour)
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Simply Health cash plan with financial benefits and the option to extend to your family.
  Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

About the role

We are looking for a Hoarding Specialist – (1 post) to join our Safer Neighbourhoods team. This role is a home based role, where there is no daily requirement to attend an office with the flexibility to attend as required and you will be required to travel to other regions for meetings or to cover for colleagues on occasion.

The primary aim of this tole is to provide 1-1 support and help to customers where hoarding is affecting their ability to manage their tenancy with Onward to enable them to live independently and prosper. The support we offer is hands on in the customers home helping them sort, organise and discard items.

Hoarding specialist manage a caseload of customers experiencing difficulties with hoarding to support them to sustain their at risk tenancies. They deliver bespoke, hands on support to customers liaising with internal and external partners to ensure customers get the support they need.

We work in an integrated way with other colleagues within Onward as well a working in partnership to develop peer support networks and tackle the stigma associated with hoarding.

What are we looking for?

The successful candidate will have experience of working in a Housing environment. An understating of Hoarding and the key drives of this behaviour and the impact it can have on a person.

Experience of delivering first class service to customers and delivering projects on time and on budget, including monitoring and evaluation. Experience of developing partnerships and working with stakeholders e.g. local authorities, community groups.

Experience of performance management, working proactively to ensure all KPI’s are met each month. IT skills – Microsoft Office up to an intermediate level.

To learn more about the role please view our day in the life video: https://youtu.be/_asAhRF4WuQ