Print Production Assistant

To manage and facilitate OTG Print Customer requirements

Key responsibilities & accountabilities

• Ensure Stock lines are replenished in a timely fashion following CIT procedures
• Artwork proofs are checked for accuracy before submission to the client
• Manage all bespoke Customer requirements and meet all Service Level Agreements
• Monitor stocking levels and overstocked lines
• Manage quotations and ensure best buying
• Ensure all orders are processed in a timely fashion and deadlines are met
• Review high value purchase orders
• Purchase order/Sales order progress
• Take on Customer requests for non received goods and follow escalation processes with warehouse and suppliers
• Follow month end procedures to ensure all non stocked lines are invoiced, all charges are raised, backorders are monitored for accounts that are assigned to you
• Implement new print business with Sales/on boarding new Customers as required
• Identify areas for improvement in both new and existing accounts
• Manage margins of both new and existing print business to meet the minimum requirement
• Protect margin and work with clients and business with regards to gainshare
• Ensure all standards and procedures are met
• Challenge margins with the Sales Team as necessary or escalate if needed
• Have the ability to manage and prioritise own workload to meet existing schedules and tight deadlines
• Implement the new Print Software
• Manage distribution and campaign requirements/projects as necessary
• Review old and new products for opportunity to re-engineer and suggest ways of reducing cost of goods
• Manage web2print product and client requirements through Studio and Epoch solution

Key competencies

Qualifications or equivalent experience

• Previous Print Customer Service Centre experience
• Knowledge of Print Processes
• Experience in all aspects of a Print Order from taking an enquiry to delivery and Customer Service experience for all parts of the process

• Attention to detail and be totally service oriented and understand the “customer experience”
• Ability to identify key areas for improvement and implement strategic plans
• Effective communication and motivational skills
• Confident telephone manner
• Strong excel skills