Operations Manager

• 
  $45mil Series B fundraise announced in January ‘23, led by Albion VC
• One of Europe’s fastest growing HealthTech scale-ups; 8x revenue growth in 2021 and 4x revenue growth in 2022.
• B2B SaaS offering, supporting employees across 250+ clients and partners including Natwest Group, Clifford Chance, Capgemini, Santander, Aviva and Coty.
• Remote-first company with 200+ employees across UK, USA and Europe.
• Proudly B-corp certified and Mission-led - read all about our company values here.
• Rated one of the Top Startups to work for by LinkedIn, Tempo and Flexa.

Life as an Operations Manager at Peppy:

• You’ll be partnering with Clinical Directors to ensure we deliver an effective and safe service at all times.
• You’ll manage, develop and support Operations Associates in your direct reporting chain.
• You’ll manage delivery of day-to-day operational tasks such as rota management, workflow planning, user engagement, daily KPI & SLA reporting.
• You will offer continued service and operational forecasting, and capacity planning based on the sales pipeline.
• You’ll find ways to continuously improve the way we deliver services to our users. Work with our product team to define the requirements for bigger service changes.
• You will support Head of Operations in people management; training, development and coaching of the operational team.
• You'll plan, implement and measure the effectiveness of SOPs, projects and services
• Be able to translate data and insight into impactful changes within the business

Our dream Operations Manager has:

• 3+ years of operations management experience in a startup / scaleup environment
• Demonstrated experience in designing, implementing and maintaining an operational reporting framework.
• Strong data analytic skills
• Experience of developing dashboards and KPI decks in order to collate, organise and analyse data coming from multiple sources.
• Excellent project management and communication skills, with experience in operational project delivery.