Business Customer Support

About us

We are agile, fast-paced and inclusive.

Our work environment includes:

• Modern office setting
• Work-from-home days

About us

Let’s talk about the crucial component to the success of any business - the employees.

At Perkbox, they’re at the heart of everything we do.

We believe employees should feel recognised and appreciated. That also goes for our Perkboxers!

That’s why we're trusted by over 4,000 businesses across the globe! From personalised reward and recognition, to meaningful benefits and wellbeing support — we’ve got something for everyone.

The truth is, we believe in practising what we preach. Our own business grows thanks to the hard work of our people, and we want to recognise them for that. We see each Perkboxer’s incredible contribution and believe it deserves equal reward.

We’re proud to offer great rewards and benefits for our teams, like a flexible approach to work through our hybrid policy. What really separates us from the rest though, is our culture. We believe in supporting employee wellbeing, in helping you to grow and succeed, and to do that in an environment where we encourage you to be exactly who you are.

Be a champion of our customers’ voices.

Does this sound like you?

You’re highly empathetic to customers and are motivated to give them the best possible experience with you. You’re also passionate about championing their voice across the business. You’re a natural problem solver and consider both impacts and outcomes to find the best solution to the issue. You find it easy to develop relationships and build connections with other teams and utilise these networks to share patterns in recurring customer issues.

To be successful you’ll have:

• Experience in a customer-facing B2B role (Sales or Account Management)
• Experience working with customers to achieve a goal
• An analytical mindset, with evidence of using data to provide reports and insight to customers
• Experience working in a target-oriented environment and the ambition to achieve your goals
• Confidence in presenting to a variety of key stakeholders
• Previous experience influencing customer decisions
• Strong communication skills (both written and verbal) plus the ability to effectively prioritise and manage your time
• Organisational and administrative skills
• A consultative approach when speaking to customers
• The ability to be comfortable with and adaptable to change
• Technical proficiency in Excel and Google Sheets
• The ability to adopt new tools, systems and processes quickly and efficiently

What you’ll be doing (in a nutshell

As a Business Customer Support Specialist, you will be responsible for providing exceptional day-to-day reactive support to our B2B customers across their entire journey with us. You’ll provide support to all customers across all portfolios and segments. You’ll ensure that they receive the best value from our products by driving engagement with the product and you’ll champion the customer’s voice within Perkbox.

You will be the first line of support for customers who may be HR professionals, Directors & senior decision makers, so being comfortable with providing an excellent B2B customer experience is essential.

Day to day you can expect to:

• Bring customers on our journey through the delivery of successful reactive and proactive engagement where appropriate.
• Influence customers by providing guidance, support and reporting, using your Perkbox knowledge to demonstrate the ROI.
• Manage customer issues and queries in a timely and professional manner.
• Collaborate as a team to ensure all duties and planned activities are delivered
• Be a reliable point of contact and brand ambassador for Perkbox and its products in order to provide user and administrative support

Some of the ways we look after our teams

• Unlimited Holiday, with a minimum of 25 days
• Flexible hybrid working (2 days onsite)
• All the benefits on the Perkbox platform!
• Free online GP
• Gym discounts
• £300 learning budget each year for anything work-related
• A home office budget
• Enhanced pension scheme
• Enhanced sick & parental leave
• Free counselling sessions (under EAP)

You can also see the full list of benefits on our careers page!

Why Perkbox?

We are a global rewards and benefits platform whose mission is to enable organisations to align their people with their purpose.

We’re an ambitious, fast-paced scale-up where things change all the time. The success of our mission depends on your high expectations, your autonomy and your proactivity. We don’t have a rule book and that’s why we always strive to work better together. We’re up for a challenge to solve problems that are bigger than us, and we promise you one thing for sure - you will never stop growing here.

Perkbox works with companies to care for, connect with and celebrate teams by enhancing their experiences in and outside of work. We have established ourselves as a leader in the UK market by providing an intuitive platform that has a tangible impact on the culture, happiness and well-being of employees across the country!

Get a taste for Perkbox here: https://vimeo.com/500795000/0461976388and check out our @Perkbox Instagram page!

Job Type: Full-time

Salary: £24,059.00-£25,655.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Gym membership
• Unlimited paid holidays
• Wellness programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Sheffield: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (required)

Experience:

• customer service: 2 years (required)

Work Location: Hybrid remote in Sheffield