Customer Success Executive

Pirical pioneers the field of People Analytics. We are on a mission to help companies make fairer and smarter decisions about their people by helping our customers answer tough people strategy questions through our innovative knowledge management systems.

We are an organically grown business of nearly 50 exceptionally talented team members. Over the past 5 years, we have been able to work with some of the world’s leading law firms, both here in the UK and in the US, and we are now excited to be exploring new industries and locations. We have also created two flagship products and become the market leader in our industry.

Pirical is looking to hire a Customer Success Executive who is excited about the opportunity to build a customer success function for our market leading product, Pirical Legal Professionals.

We are a mission-driven business, the impact that our work has on people, and the change that it brings to our chosen market makes this the ideal position for someone who wants a role with purpose. You will be excited about the idea of using data to help companies increase efficiency and make better and fairer people decisions. This role brings excellent progression opportunities, lots of opportunities to learn, as well as a bonus scheme.

The team…

We are customer impact-oriented; we feel strongly that our customers derive the most value from our products in the simplest way. We are recruiting the next generation of Customer Success leaders who want to work at the core of a fast-growing, market-leading, international SaaS product.

The person...

• You believe responsiveness, empathy, and integrity are amongst the top 5 words your peers would use to describe you
• You are really unsatisfied with disorder and chaos, and strive to bring order to everything (i.e., you make “To-Do Lists” in your personal life and meticulously check items off)
• You enjoy interacting with people of all kinds and building relationships
• You thrive when working towards a target

The role…

This is a new role that will ensure customers receive the 5-star experience they have come to expect from Pirical. You will be helping build the Customer Success Function almost from scratch.

Responsibilities include:

• Helping customers overcome any hurdles of working with cutting-edge technology
• Working closely with the Product and Sales teams
• Ensuring our customers derive game-changing impact that will revolutionise recruitment practices across the whole legal sector and beyond
• Owning the full onboarding journey from organising customer training sessions, providing on-going support, and building relationships with key stakeholders
• Monitoring the value customers are receiving from the product and being proactive to ensure this is maintained
• Become an expert in the product and its variety of use cases

The benefits...

• Commission based on quarterly targets
• Training and coaching
• Unlimited holidays

The excellent work produced at Pirical would not be possible without bringing together all of the different backgrounds, experiences and skills that our team has. We treat every employee equally, and fairly regardless of age, disability, gender, marital status, race, religion or sexual orientation. It is vitally important that each of our team members feels confident, comfortable and empowered.

Note to recruitment agencies: Pirical is committed to building a long term approach to our hiring strategy, we are therefore already working in partnership with selected talent partners. We, therefore, ask you to hold off sending speculative CV’s or sales approaches through this email.

Job Type: Full-time

Salary: £40,000.00 per year

Benefits:

• Casual dress
• Company pension
• Unlimited paid holidays
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London