Technical Support Engineer

Tech Ops Engineer, Engineering Services

The Role

As a Tech Ops Engineer, you will work on behalf of our client as a key part of their multi- disciplinary Engineering Services team covering Hyperscale accounts. The role will see you driving project delivery across all countries that our client’s Engineering Services team engage in. Fitting in to a team covering a rolling 24/7 shift pattern you will be comfortable working nights and weekends when required. You will become a trusted face and facilitator to our client’s customers who will look to you for answers and resolutions. Day to day responsibilities will include managing successful project execution, gathering deliverables, attending kick-off calls and providing feedback to PMO and engineering teams to ensure our client’s delivery processes are perfected and iterated upon.

This is a remote (working from home) position but will occasionally require travel at new project intake for training. Applicants based nearby Edinburgh, Scotland preferred for occasional in person team meetings.

Role Overview

• Interface with local partner smart hands resources in real time to facilitate successful delivery of network infrastructure projects/upgrades/installs
• Act as a bridge between customer PM and engineering team and onsite resources both internal and external to allow them to focus on executing the physical side of the project
• Ensure all deliverables are captured and validate quality before they are shared with the end customer
• Provide timely status reports to project stake holders ensuring any blockers are called out and accurately monitored until they are resolved
• Provide remote assistance to perform basic configuration and troubleshooting when required
• Assist engineering team with tasks suck as producing APPMs, Staging documentation and pre-dispatch validation of materials and scope of work.
• Actively contribute towards best practice and knowledge sharing
• Occasionally travel to site to attend new projects during kick off so that you gain first-hand knowledge of what is required

Skills / Experience required for the Opportunity

• Outstanding communication and organisational skills required
• Logical thinker who is comfortable troubleshooting issues under pressure
• Minimum 2 years’ experience working in a help desk/customer support role or recent graduate
• A+, Network+ would be beneficial
• Basic knowledge of network infrastructure, routing & switching and wireless as well as a hunger to learn

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: £28,000.00-£38,000.00 per year

Benefits:

• Company pension
• Work from home

Schedule:

• Day shift
• Night shift
• Weekend availability

Work Location: One location