Reception Supervisor

Portico are currently on the lookout for a Welcome Host Supervisor (Senior Welcome Host) based in the Birmingham offices of one of the big four auditors!

The Senior Welcome Host will assist the Welcome Team Leader in the day to day supervision of a team of Welcome Hosts, ultimately ensuring that they consistently deliver a 5-star level of customer service. The team covers both ground floor and client floor receptions, room bookings, events coordination, and floor hosting.

Shift pattern: 40 hours per week, shifts between 7:30am-6pm from Mon-Fri

The ideal candidate will have good computer & communication skills, be proactive, flexible and most of all able to deliver a 5 star service at all times in this high end corporate environment. Candidates must also have strong organisational skills and demonstrate a keen level of pro-activity with a range of ad hoc office admiration tasks.

We are looking for a proactive individual with the ability to think outside the box. They must have experience of supervising a team within a corporate or five-star hospitality environment. Ideally, we are looking for someone with experience of managing multiple departments in a busy environment meaning they are able to manage their time effectively and support the team when needed, depending on business requirements.

What’s in it for you?

• Competitive holiday allowance.
• Pension.
• Life insurance.
• Enhanced annual leave.
• Recommend a Friend Bonus Scheme.
• Thank you voucher scheme.
• 24-hour confidential helpline for employees, providing counselling & information services.
• Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Award winning Training Academy that provides excellent training and development opportunities for our people.
• Eyecare scheme

Who is Portico?

Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working and other ‘soft’ services.

Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the support of our operational teams.

Why Portico?

Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers. We are one vibrant community and love to get together and celebrate our success.

Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.

At Portico hard work and commitment are never overlooked. We provide every team member with the very best coaching, encouragement, support, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu ‘thank you’ scheme, the Annual Portico People Awards and long service awards.

Job Types: Full-time, Permanent

Salary: £27,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: 1092N