Welcome Services Manager

Portico are on the lookout for an experienced Welcome Services Manager to lead our teams based at the Manchester and Leeds offices of one of the biggest professional services companies in the world!

The Welcome Services Manager will support the Regional Welcome Services Manager, the General Manager & Portico Welcome Services Leadership at Leeds & Manchester to deliver a five-star service across our services.

The role is responsible for overseeing client floor receptions and floor hosting across the 2 locations. We are looking for someone who can help drive the service forward, inspire the team and ensure that the team provide a market leading Front of House Service.

We are looking for a proactive individual with the ability to think outside the box. They must have experience of managing a team of at least 10 people within a corporate or five-star hospitality environment. Ideally, we are looking for someone with experience of managing multiple departments in a busy environment. Meaning they are able to manage their time effectively and support their teams when needed, depending on business requirements. Preferably, the individual will have experience with HR policies and processes, client relationship management, project support and implementation, and is confident in creating new processes not being afraid to put innovative ideas forward.

Hours for the role are as required to meet business needs and the position is Manchester based with travel to the Leeds office as required.

What’s in it for you?

• Competitive holiday allowance.
• Pension.
• Life insurance.
• Enhanced annual leave.
• Recommend a Friend Bonus Scheme.
• Thank you voucher scheme.
• 24-hour confidential helpline for employees, providing counselling & information services.
• Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Award winning Training Academy that provides excellent training and development opportunities for our people.
• Eyecare scheme
• Free staff meals on duty
• Private healthcare cover

Who is Portico?

Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working and other ‘soft’ services.

Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the support of our operational teams.

Why Portico?

Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers. We are one vibrant community and love to get together and celebrate our success.

Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.

At Portico hard work and commitment are never overlooked. We provide every team member with the very best coaching, encouragement, support, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu ‘thank you’ scheme, the Annual Portico People Awards and long service awards.

Job Types: Full-time, Permanent

Salary: £33,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Private medical insurance
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: On the road

Reference ID: 1201A