Office Operations Manager - UK

Who is Prosek?

We are entrepreneurial. Prosek is one of the largest independent PR and firms in the U.K. and U.S., with offices and strategic partners across the country and worldwide. We are specialised. Prosek provides unparalleled expertise with financial and professional services companies. We are people-centric. Our teams work together in a collegial atmosphere that breeds professional respect and friendship. We are award-winning. Join an "Army of Entrepreneurs" that was recently named 2021 Global Corporate/Financial Agency of the Year by PRovoke Media.

Overview:

We're currently seeking an Office / Operations Manager to join our growing London team. The Operations Manager will be responsible for the effective and consistent coordination and implementation of processes and functions across the office. This "catch all" position encompasses office management and general operations, as well as select recruiting and human resources responsibilities.

What you'll be doing:

Operations:

• Work with the London management team to enhance and implement processes and systems to effectively manage the London office
• Office liaison with IT department in NY, ensuring every member of the team has the necessary equipment and technology for job responsibilities
• Ensure office has necessary equipment and supplies to operate efficiently; manage ongoing office supplies order
• Manage and maintain relationships with building management and third-party vendors (ie - cleaners, printer support, etc.)
• Manage kitchen pantry items and ensure cleaners service London office as appropriate
• Provide assistance for in-person meetings, including printing of pitch decks, management of IT for conference rooms, ordering of refreshments and being on hand for any last minute needs, etc.
• Water the office plants and manage the office balconies for any firm-wide events
• Assist with Prosek convening events, client networking, sourcing of venues and any associated event management

Human Resources & Recruiting:

• Support with the recruiting function for the London office including reviewing initial applications, screening candidates via phone/Zoom, and other associated duties, as needed. Assist with maintaining a talent pipeline of communications professionals at all levels
• Lead onboarding efforts in the London office, including liaising with the US-based HR and IT teams to ensure a seamless process for all new joiners
• Assist with performance management process to ensure timely collection of feedback for annual performance review process
• Assist London management on ad-hoc staffing requests and working with client teams to assess bandwidth
• Liaise with US-based HR team to maintain and update employee contracts and files
• Work closely with London management and culture teams globally to brainstorm and implement initiatives that preserve and enrich company culture, including support with office-wide events e.g. Christmas party
• Liaise directly with Prosek's benefits provider on benefits enrollment and plan updates
• Liaise with US team to ensure global coordination of firm-wide professional development efforts to coordinate London team participation

What makes you qualified:

• 3+ years of experience working in Operations, Human Resources and/or Talent Acquisition
• Ability to maintain confidentiality at all times
• Knowledge of principles of office organisation and principles of management
• Experience managing employee relations
• Ability to communicate clearly and concisely, verbally and in writing
• Attention to detail and excellent organisational skills
• Ability to multi-task several responsibilities seamlessly

What are the perks?

• Premium healthcare plans, including medical and vision coverage: Your health comes first.
• Pension match - of 4.5%. There is no time like the present to prepare for your future!
• Hybrid work model: 2 days in the office, 3 days from home: Pick your own schedule.
• 2 weeks of remote work per year: You do you!
• Generous Paid Time Off (PTO) package including birthday PTO and 6 "It's Ok" days: Enjoy life's moments.
• Custom career opportunities - Choose your own adventure!

Our Core Values:

• Chemistry, Collaboration and Belonging: Our collegial culture inspires people with different perspectives and backgrounds to work towards common goals as we brainstorm, plan and execute on behalf of our clients and to build our business together.
• Grit and Hustle: We work hard. We roll up our sleeves. We are not precious or pretentious. We do not take short cuts. Instead, we put in the work and do what it takes to get the job done.
• The Excitement of New Challenges: We view challenges as opportunities and embrace them. They motivate us to learn and grow so that we can be the best versions of ourselves, for our clients and each other.
• A Workplace with Humanity: We recognise the rigor and demand of our work. We also recognise that life inside and outside of Prosek can be stressful. We work very hard to run our business with a heavy dose of humanity and to make Prosek a safe place where people enjoy the work and each other.

Prosek Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.