Customer Success Manager

Punch! is searching for an Account Manager to join our dynamic and forward-thinking team!

Salary: £30,000 - £35,000 per annum

Humble approach to working in a team?Bring bundles of Positive Energy when speaking with clients on the phone? Tenacious when meeting deadlines and managing client accounts? Then this could be the role for you!

The ideal candidate would have previous experience in a Marketing Agency, working predominantly on B2B accounts. The candidate will be keen to make an impact on an ambitious agency by maintaining and growing relationships with our clients and helping to deliver exceptional marketing/sales development campaigns.

For someone to truly succeed in this role they will need to embody our FIVE core values.

• Bringing Positive Energy to everything that you do!
• Being Humble. Strictly NO egos
• Empowering others to stay positive and achieve their goals
• Staying Tenacious and always giving it your all!
• Being Accountable for your work and all your responsibilities

We are also a remote-first company, offering full flexibility to work from home! Got Wi-Fi? We’ll provide you with a laptop and you’re ready to go! Some of our talented team have also taken their work on the go across the globe, even to a beach in Bermuda (seriously!)

About you

• 2 years of working within Customer Success, Relationship Management, or Account Management experience is essential
• Previous B2B sales experience would be extremely advantageous
• Able to proactively build and maintain client relationships
• Can communicate effectively with clients at all levels, maintaining a positive and professional attitude
• Able to balance client expectations with the needs and capabilities of the team and company
• Have exceptional communication skills, both written and verbal
• Highly organised and able to manage their time between multiple clients

Day-to-Day

• Be accountable from the start of the process (onboarding and briefing) through to the completion (execution, optimisation and campaign reporting)
• Confident in managing multiple clients, working closely with all teams across the agency including strategy, sales development and digital
• Become a trusted advisor for our clients, acting as the first point of contact between them and the other departments within Punch!
• To grow and build on existing relationships, either by spotting new business opportunities within the existing client team or using testimonials and case studies to win new clients
• Be the person who thinks ‘client first’ and represents the voice of the client

Why come on this journey with us?

Growth of our People, Growth of our Clients & Growth of our Company.

We are obsessed with GROWTH. (We literally can’t stop talking about it)

• We want people to flourish whilst working with us. We offer in-house training sessions, external L&D opportunities, and a clear internal career journey, providing full transparency on your professional and personal progression within the company!
• We are the pioneers of sales-powered marketing and marketing-powered sales. Punch! helps B2B companies to grow their sales pipeline, with a team of sales and marketing strategists who remain at the forefront of the latest trends and innovation, our clients will gain access to a world-class sales development strategy, which all starts a strategic planning process to ensure we’re focusing on best-fit accounts, with hit-home messaging and cut-through channels and tactics.
• We have a vision and a plan to achieve our long-term success as an agency. This is only possible with the fantastic team we have in place - one which is always seeking to innovate, collaborate, and strive for success.

We also provide the following benefits:

• 20 days holiday plus 8 bank holidays and your birthday off!
• Additional “holi-days” off added after 2 years of service
• Pension Scheme
• Wellness / Wellbeing initiatives including on-site mental health first aider.
• WPA Healthcare kicks in after being with us for 1 year
• Quarterly team get-togethers, from classy dinners to fun-filled escape rooms!
• Flexible working arrangements
• Equipment to support your at-home office!

If you want to work in an ultra-positive environment with a team that has flair, is tenacious, and empowering, then we’d love to see your CV!

Find out more about us on our website: www.punchb2b.com or on our Instagram @punch_b2b

Job Types: Full-time, Permanent

Salary: £30,000.00-£35,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Health & wellbeing programme
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday
• No weekends

Experience:

• Account management: 2 years (preferred)
• sales: 2 years (preferred)

Work Location: Remote