Pre-Sales Coordinator

Pre-Sales Coordinator

Salary: £19,380 plus OTE c.£3,600

Location: Home-based (remote working) or Office-based (Solihull)

Working hours: 37.5hrs per week between Monday & Friday 9.00am & 6.00pm, with Saturdays on a rota basis (currently 9.00am-3.00pm)

Who are we?

Purplebricks is a unique hybrid estate agency. Having successfully disrupted the market with a strong focus and utilisation of technology and data, we are now the UK’s largest estate agent brand, selling more homes than anyone else in the market. We’re not just another estate agency, we’re in the business of transforming an industry, and we won’t stop innovating, we want to make every home move amazing, and this purpose continues to drive us forward.

Every day, we take pride in going the extra mile for our customers. As such, we are looking for dedicated Pre-Sales Coordinator to join our already thriving team who are fearlessly progressive and are continuously seeking opportunities to develop, multi-skill and succeed in everything we do.

Key responsibilities include:

• Answering inbound calls, working in a fast-paced environment

• Show strong sales and negotiation skills

• Continuously striving for first contact resolution and provide amazing outcomes

• Accurately maintaining and updating client records and notes, always adhering to GDPR regulations

• Excellent customer service skills

• Ability to over-achieve on KPI’s

• Empathy and strong communication skills

After 6 months and successfully completing probation:

Our Pre-Sales Coordinators are an integral part of our sales process. Following a 6-month probation period, you will be trained to handle calls for our post sales team as part of your development and to strengthen your skills when supporting the customer’s journey, whether buying or selling. One of your key responsibilities will be supporting customers following the sale of their home, through to completion.

What do you need to work from home?

• A broadband connection (10Mbs+)

• A suitable and safe space to work from home

• Don’t worry about IT equipment, we’ll provide this for you

What benefits can you expect from Purplebricks?

• 25 days annual leave plus bank holidays

• Extra days holidays for birthday, moving home and wedding day

• Fantastic commission structure

• Amazing career opportunities

• Join a disruptor who has become a market leader and continues to challenge the status quo

• An online retail discount platform with amazing offers

  
  

Purplebricks is helping clients save millions of pounds in commission through our innovative service - combining the personal touch of local property experts with cutting-edge technology and comprehensive support from our fantastic Central Property, Home Purchase, and Post Sales teams, all enabling us to deliver an amazing customer experience. We’re proud to say we’ve revolutionised the way people buy, sell, and let, with our focus on people, not just property.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, ex-service personnel status, or disability status.