Secretarial Assistant/Administrator

Our dedicated Dietetics team are looking for a Secretarial Assistant/Administrator to join our friendly and supportive dietetics team. The post will provide comprehensive secretarial/admin support to assist in the day to running of the dietetic department.

The Dietetic Department includes Dietitians, Dietetic Assistants, and admin support. We provide a service to adults and paediatrics and to inpatients and outpatients. The post will involve several different activities to support the smooth running of the team. These include dealing with telephone queries, managing receipt of outpatient referrals, booking clinics, inputting service activity to the database, and typing letters and diet sheets. There can be a number of conflicting demands and ability to prioritise work is essential.

If this sounds like the role for you, we would love to hear from you.

• Support and cover for the Admin Team Lead role when appropriate.
• Type clinic letters/appointment letters.
• To assist in managing dietetic appointment system for outpatient clinics efficiently and accurately.
• To receive, open and sort all daily mail to ensure appropriate action taken, ensuring urgent items are dealt with promptly.
• To receive all incoming calls to the department and deal with in a courteous and helpful manner.
• To monitor and manage the central email inbox and action as required.
• To maintain office filing systems and ensure notes are accessible to relevant staff when required ensuing confidentiality at all times.
• To transfer written activity data onto a computer database (Tiara) and to produce accurate monthly reports as requested by Department Manager/Senior Dietitians.

The Queen Elizabeth Hospital (QEH) King’s Lynn is located near some of the most beautiful scenery in the UK, along the North Norfolk coast, and not far from Sandringham House.

We provide a comprehensive range of specialist, acute, obstetrics and community-based healthcare services to around 331,000 people across west and north Norfolk, in addition to parts of Breckland, Cambridgeshire and South Lincolnshire. We have more than 4,000 staff and volunteers, approximately 530 beds, and a helipad for air ambulances. We work with neighbouring hospitals for the provision of tertiary services, including as part of regional partnership and network models of care, such as the trauma network. Some specialist services and clinics are provided in community facilities, such as the North Cambridgeshire hospital in Wisbech.

In February 2022, the significant progress that has been made at QEH in just three years since 2019 was recognised by the Care Quality Commission who rated the Trust as ‘Good’ in all of the core services they inspected, and recommended the Trust moves out of the recovery support system (formerly special measures). We have an absolute determination to continuously improve care and services for our patients and their families.

http://www.qehkl.nhs.uk/document/divisional-booklets/Introducing_our_Womens_Childrens_Division.pdf

Please see attached Job Description and Person Specification for further information about this exciting opportunity.