Customer Resolution Advisor

About The Role

RAC has an exciting opportunity within our Customer Solution Team for full time Customer Resolution Advisors. These positions will be based at our Bescot Head Office on a 6 Month Fixed Term Contract.

This is a Customer service and customer focused role; it will require the successful candidate to manage challenging situations over the phone while providing an outstanding customer experience. Candidates from a Contact Centre / Call Centre background tend to have successful skillsets for this position.

Salary is from £22,500 to £25,500 + Bonus!

Shifts across Monday-Sunday between 6am and Midnight - 35 Hours per week

Key Accountabilities...

• Outbound contact with all customers following a breakdown incident and where necessary, provide progress updates to corporate support managers using appropriate resources and technology
• To respond to all incoming calls from Patrols and customers
• Manage the time to attend the customer at the roadside through effective communication, identifying how the customer can be proactively managed through to satisfactory completion.
• Develop positive and value based relationships with all colleagues within special ops, taking responsibility for own actions, supporting others’ decisions and assisting Roadside Services in the delivery of inspirational customer service.
• Effectively and promptly communicate with internal and external contacts to ensure a high level of communication to deliver the best outcome for the customer
• Manage performance adherence through constant monitoring and incident management
• Contribute to defined individual and team performance targets, which achieve profitability, growth and service excellence.

We are looking for a self-starter that motivated to succeed and provide an outstanding customer experience. There will be KPIs to achieve, so you must show confidence and resilience to hit your targets.

Benefits and rewards:

• FREE Ultimate breakdown cover for you and your household worth up to £500
• FREE on-site parking
• Flexible benefits you can tailor to suit you
• Free European Breakdown cover including 7 days car hire to continue your journey
• Amazing employee benefits including additional discounts on big brands, hotel stays and days out