Quality Control Manager

Our client is the UK’s leading importer and distributor of avocados. A highly successful and growing business, they now have a vacancy for a Quality Control Manager. This is an excellent opportunity to join one of the food sector’s leading businesses.

Monday to Friday.

40 hrs. / week.

Flexibility to work 1 day at home per week.

Salary DOE: £40k - £50k.

Job Purpose

To manage all technical / quality aspects of the UK business in conjunction with Head of Technical, National Account Managers and Procurement Managers related to the purchasing of products supplied to its customers.

Key Responsibilities

· Responsible for all technical / quality product compliance.

· Effectively manage line reports ensuring KPI’s are being meet in full.

· Ensure weekly trackers for each product line / source are prepared and distributed to the customers.

· Build successful working relationships with the key customer technical contacts.

· Carry out regular customer visits, to go over supply quality issues and address any complaints received in a proactive manner.

· Help drive the category forward by successfully launching new products to point of sale.

· Follow through rejections with the depot and technical manager to a satisfactory close to ensure there are no rejection recurrences for the same issues.

· Maintain customer service & complaint/refund levels to agreed targets.

· Ensure quality systems and lines of communication are maintained at all times.

· Conduct audits of farms, packhouses, ports, third party storage facilities to ensure Greencell and the customers’ requirements are being met in full.

· Ensure all packaging is of the correct specification and adheres to all relevant legislation and customer requirements.

· Ensure pesticide usage and best horticultural practice is observed at all times by keeping abreast of pesticide legislation and customer requirements.

· Write and implement a “Quality Improvement Plan” ensuring it is realistic, achievable and all stakeholders internally and externally have been engaged with agreed timeframes for completion.

Competency Profile

Self-Management and Teamwork

· Clearly identifies what is required of others and avoids letting others down

· Invites others to contribute to planning and organising work that benefits all

· Prioritises objectives and schedules work to make best use of time and resources

· Takes personal responsibility for making things happen

· Reflects systematically on own performance and modifies behaviour accordingly

· Supports Technologists with development and training.

Communication

· Identifies the information needs of recipients

· Listens actively, ask questions, clarifies points and rephrases others statements to check mutual understanding

· Modifies communication in response to feedback from recipients

· Fluent in Spanish (desirable not essential)

Service Focus

· Is absolutely focused on “what is important to the customer” and is proactive in finding out and exceeding customer expectations

· Is extremely professional when dealing with internal and external customers demonstrated by high level presentation of information and ability to answer any queries with accurate detailed answers

· Open to UK and global travel dependant on business needs

Job Types: Full-time, Permanent

Salary: £40,000.00-£50,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Profit sharing
• Work from home

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Spalding: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: GRTM