- Liaison between passengers, the airline, ground handlers and courier services.
- Customer service and assistance with passengers arriving into baggage reclaim.
- Handling and management of all incidences in respect of delayed and damaged bags
- Reuniting passengers with baggage and sending communication messages via the World Tracer system.
- Management of World Tracer System, ensuring timely information is updated.
- Processing of baggage for re-flight or delivery to the passenger
- Monitor and maintain files with World Tracer · Administration in respect of all baggage enquiries and claims
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Job Type: Full-time
Salary: From £11.25 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
Schedule:
- 12 hour shift
Work Location: In person
