Junior IT Support Desk Analyst

Are you looking for a new challenge, fancy trying something different?

We are looking for people who like to be challenged every day, learning new things, working with great people. We’re looking for someone who is innovative and seeks solutions to every challenge; striving to be better tomorrow than we are today…

Bring with you a passion for IT, problem-solving skills and strong customer focus and we’ll provide you with the tools you’ll need to help us in our vision to put our drinks on every table!

We’ll support and coach you in the rest; we’re passionate, responsible and we strive for excellence.

What you’ll be doing

The role includes but is not limited to:

• To act as a single point of contact for phone calls and emails from IT customers regarding IT issues and queries.
• To act as first line support – troubleshooting of IT related Incident and Problems across software and hardware on devices such as Smart Phones, Laptops, PCs and Printers.
• To escalate unresolved calls to the relevant 2nd line support teams.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles and processes.
• Managing new joiners and the leavers process.
• Setting up company equipment.
• To provide basic in-house training for users.
• To provide first line support during out of hours cover periods, overnight and weekends by rota.

Who we’re looking for

We are seeking an individual who has a passion for IT and a desire to develop their skills within our Company. You will be an avid problem-solver, technically capable and have a passion to fix things. The post-holder will be a strong communicator, perhaps with experience in a customer facing role.

What you’ll get in return

The salary for this role is dependent on experience. We offer an annual bonus incentive and a good company pension scheme, personal private healthcare, 2x basic salary life assurance plus 25 days holiday in addition to bank holidays (with the option to purchase additional holidays) and access to a sports and social fund. Working hours are Monday - Thursday 8.30 - 5.00, Fridays 8.30 - 4.00, with the option of working up to two days per week remotely and free, onsite parking. We also offer our employees access to GroceryAid – a support service offering financial, legal, wellbeing and practical support, advice and counselling to people working in the grocery industry as well as Perkbox – a benefits platform offering discounts, free perks and wellbeing tools for all employees.

Who we are

Our drinks on every table. That's the Refresco vision. We're passionate about producing tasty, refreshing drinks and we’re thirsty for more and growing fast. We’re a global business and invested £1.25 billion in expanding our manufacturing footprint to make us the largest independent bottler of soft drinks and fruit juices in the world. We currently produce 12 billion litres from 64 manufacturing plants in 12 countries and we’re only just getting started…

Our UK Business has six manufacturing plants providing a great place to work for 1500 employees producing private label soft drinks and fruit juices for all the leading retailers including Tesco, ASDA, Morrison’s, Sainsbury’s, ALDI and Lidl. We also manufacture for branded customers such as Innocent, Ocean Spray, Weetabix, Del Monte and Um Bongo. Whether it’s packed in cartons, bottles or cans, we ensure that our products are made to the highest quality standards but they get where they need to be when they need to get there to meet the needs of our high profile customers.

We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

Job Type: Full-time

Benefits:

• Company pension
• Free parking
• On-site parking
• Referral programme

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Derby, DE74 2FJ: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have the right to work in the UK?
• What are your salary expectations?
• What is your notice period?

Work Location: Hybrid remote in Derby, DE74 2FJ