Front Office Associate
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Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
Role: Front Office Associate
Rate of Pay: Starting at £9.00
Shift work essential, shift patterns could include a variety of shifts with the occasional night- porter cover. These shifts may vary depending on the needs of the business. This role is an incredibly varied role, with fantastic career progression opportunities.
The Richmond Park is a 46-bedroom hotel with a large restaurant and bar, banqueting and events space. We are currently looking for a reliable, enthusiastic, and personable Front Office Associate. You will be our guest’s main engagement with The Richmond Park and play an integral part in creating a memorable experience for them.
What we look for:
- Excellent customer service skills.
- A welcoming, engaging, and attentive manner.
- A passion for guest experience.
- The ability to work in a fast paced, dynamic environment.
- Exceptional attention to detail.
- Experienced in call handling.
- Adaptability and flexibility to evolving business needs.
- The ability to recommend our products with genuine passion for hospitality.
- Be an effective communicator.
- Flexibility to work shifts from early, late and nights. Willing to work bank, school, and public holidays.
- Administration experience.
- Experience of reservations and events preferred but not essential.
- Experience with housekeeping preferred but not essential.
- Effectively liaise with all departments across the property.
- Experience in PMS systems preferred but not essential.
- Highly skilled in Microsoft Office Suite and IT systems.
- Experienced in cash and key handling.
Company Benefits include.
- Discount in Food and Beverage
- 28 days holidays & a day off for your birthday
- Company Pension
- Team away days
- Career development
- Staff Incentives
- Celebration Lunches
- Staff meals whilst on duty
Job Types: Full-time, Permanent
Salary: Starting at £10.50 per hour
Job Type: Full-time
Salary: From £10.50 per hour
Benefits:
- Discounted or free food
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Front Office Associate • Richmond Park Hotel
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