Customer Success Manager

RightSpend
Client Success Manger

Who we are:
RightSpend is a data (SaaS) platform providing Global brands with a one-stop agency compensation benchmarking tool to assist Finance/Procurement and Marketing professionals with their agency negotiations and relationships.

Our success is measured by the savings and changes we help our clients make to their business. The company has recently been invested in by a major UK bank to take the business to the next level. As part of this expansion, we are growing the team in Europe, USA and Asia and currently looking for the right person to join our new Client Success Department.

This is an incredibly exciting time to be joining RightSpend as we build on our unique capabilities and deliver greater value to our clients around the world.

The Role:

Our Client Success team is, in many ways, the face of RightSpend to our largest customers. Therefore, we are looking for someone who is passionate about tech and platforms, enjoys helping clients succeed by going the extra mile, and looking to learn and grow within the team. The key responsibilities of the role are, but not limited to:

• Take ownership of the assigned portfolio of client’s lifecycle from onboarding, value realisation, usage and renewal.
• Delivering an excellent onboarding experience to our new clients by training them on the platform and sharing training material.
• Act as the first point of contact to solve platform related problems, conduct refresher training sessions and run reports as required for existing clients.
• Monitoring usage and other KPIs to track product adoption and define strategies to increase usage of the platform on a weekly basis.
• Take ownership of client meetings, including product training, data analysis, strategic business reviews, and additional engagement modules.
• Conduct regular quarterly/monthly reviews with clients to ensure they get the most value from our system.
• Proactively making suggestions for how customers can make their usage more successful.
• Keeping the customer up to date with platform developments and explore their requirements / ideas for improvements.

Experience & skills

• Direct experience of client success, account management or other client-facing activity.
• Experience for a SaaS company or with software knowledge preferred.
• Both strong empathy for client and commercial awareness.
• Ability to work in a team and independently when required.
• Excellent communication and presentation skills to deal with key Stakeholders in some of the largest companies globally.
• Must be organised, self-starter and passionate about helping clients succeed.
• Willingness to learn and gain knowledge.
• Happy to jump on projects outside of your day to day when needed.

What we offer?

• Competitive salary
• Bonus scheme
• 25 days of anneal leave + bank holidays
• Monthly team events
• Private medical care
• Online development and training courses
• Hybrid working environment
• Constant training and support from senior management
• An investor backed business with a 20-year history in the marketing sector
• Working with some of the world’s biggest brands
• Working with an exceptional team, driven by the right values. Creating a great business with an employee first attitude

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Private medical insurance
• Work from home

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Work Location: Hybrid remote in London, EC2M 1NH