Clubhouse Team Leader

About Us

Rockliffe Hall is an AA-rated 5 red star resort in the north of England and is set within 375 acres outside the village of Hurworth, near Darlington in County Durham. We aim to provide an outstanding personalised service to each guest who stays, spas, golfs and dines and with us, acknowledging special occasions and making them memorable for all guests. We are currently seeking a Clubhouse Team Leader to join Team Rockliffe!

The Role

The main responsibilities of the role will be (but not limited to):

• To have passion, enthusiasm, and to be able to lead a team with confidence.
• To be able to work as a team member and communicate effectively at all levels
• To be confident in briefing team members in preparation for service.
• To maximise revenue opportunities by up selling premium products and services wherever possible and to set targets for all team members.
• To ensure any product wastage is kept to a minimum and is correctly recorded
• To ensure all equipment/furnishings are well cared for and stored safely to prevent damage, including the outside furniture.
• To make informed decisions regarding staffing levels if expected business activity changes
• To be able to assist the Managers and Supervisor in cellar management and stock control.
• To be aware of any ordering that is required and record it on the appropriate order sheets.
• To observe all team members to ensure they are delivering the correct service standards and that all guests are receiving a warm, friendly and professional service
• To respond positively and professionally to any guest complaints, implementing appropriate service recovery techniques

What We Offer You

At Rockliffe Hall we value the contribution made by each team member and in recognition of this offer some fantastic benefits:

• Competitive salary
• Employee assistance programme
• Exclusive team member accommodation rates and reduced friends and family rates
• Spa usage times available to all team members
• Gym usage times available to all team members
• Fitness Classes
• 50% saving on Spa Treatments
• 50% saving on Spa Days
• 50% saving on Dining
• 20% saving on purchases within the Spa Boutique
• 20% saving on purchases within the Golf Pro Shop
• 20% saving on Golf Lessons
• 20% saving on gift vouchers
• Long Service Award including additional annual leave days and bonus payment.
• Pension Scheme for eligible team members
• Life Assurance for eligible team members
• Day in the Life of a Guest experience
• Special rate applicable when visiting other Pride of Britain hotels from (subject to availability)

We take an interest in the individual aspirations of our team members and offer many training and development opportunities to help you succeed in a career in hospitality from our online training platform, onsite mentoring and accredited qualifications.

Please keep a look out on our social media platforms to see all of our additional team activities and incentives.

If you have a passion to work in hospitality and want to advance your skills in a leading 5* Hotel, we want to hear from you!

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Sick pay
• Wellness programme

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location