Soft Services Supervisor
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Position Overview & Specifications
BAM FM is recruiting a Soft Services Supervisor to join our team.
This is a full time role 37.5 hours Monday – Friday with possible evening shifts and will be expected to travel across the project portfolio covering areas around the South East and/or South West.
This will be a mobile role and the hours will be split over several sites and office based across the working week. This could include locations London, Maidenhead, Sittingbourne, Havant & Milton Keynes. There may be a need to visit Exeter and Bristol on occasion.
A company van will be provided for the applicant, so a full clean driving license is essential for this role.
Duties include:
- Ensure that all tasks are carried out in accordance with key performance indicators.
- Ensure all tasks are carried out in accordance with health, safety and compliance guidelines, rules and procedures.
- Ensure all cleaning and soft service tasks are actioned from the PDR device.
- Ensure that staffing levels including annual leave is managed and where necessary report to the Contracts Manager so that appropriate levels of support can be offered.
- Supervision of all cleaning staff by daily individual personal communication and use of communication using appropriate methods.
- Ensure adequate stocks of consumables are available in nominated cleaning stores and where necessary, ensure requests for replenishments are submitted and ordered in a timely manner within the agreed financial allocation.
- Collating and submission of staff timesheets and monthly absence reporting
- Carry out periodic performance auditing on your team and sites (this will involve attending other sites within the portfolio)
- Assistance in the training of cleaning staff in the use of approved equipment and methodology following the BICSc standards.
- Carry out Regular TBT (tool box talks) in line with the company requirements on a monthly basis.
- Ensure all employees are compliant with their responsibilities as set out in the BAM FM Code of Conduct.
- Ensure staff holidays are recorded and monitored correctly in accordance with BAM policies and Procedures.
- Operate as part of the wider One BAM ethos and build good relationships with the clients.
- Ensure any shortfalls or concerns identified are reported to the Contracts Manager * Dealing with queries via email/phone
- Assist the Contract Manager with the Company Quality Assurance Audit as specified.
- Carry out cleaning audits across the projects and attend client meeting when required.
- Ensuring that all BAM FM policies, procedures and standards are in place and adhered to.
- Other duties as and when required
Who are we looking for?
- Previous supervisory experience in a cleaning/soft service environment like the position advertised and be confident in managing their team.
- BICSc cleaning qualification or equivalent would be an advantage.
- Knowledge of COSHH and H&S.
- Ability to motivate and manage staff performance and ensure that standards are maintained and required training is carried out
- This will be a mobile role and hours will be split over several sites across the day.
- A company van will be provided for the applicant so a full clean driving licence is essential for this role
A challenging and continuously changing environment in a forward-thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development.
People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow
The art of building is about building for communities; it’s about building for life.
Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.
Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.
BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at anytime you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Soft Services Supervisor • Royal BAM Group
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