Patient Care Coordinator

Job summary

We are looking to recruit a Patient Care Co-ordinator to complement our rapidly growing team at The Royal Parks, a key part of the PCC role is within the Care Homes MDT. The successful candidate will act as a point of contact for residents, families and professionals who visit care homes, such as MDT members and in-reach specialists. They will support the MDT with the weekly virtual home round through identification of people in need of review, or collating information on people requiring an MDT review in addition to providing coordination, secretarial and administrative support to the MDTs within the PCN.

Main duties of the job

This role that will continue to evolve alongside the PCNs continued development.

This role gives the exciting opportunity to work with a large committed team and to help shape the delivery of services and projects to the patient population. This role will be pivotal to supporting the patient population of all four member Practices.

Please note that own transport is essential as the ability to commute between sites throughout the working week is required.

Job Description

A patient care co-ordinator (PCC) may be required to deal with patients and, if appropriate, their carer, before or after the patients consultation with a clinician or other healthcare professional.

Working closely with the patient and their clinician or other healthcare professional, the PCC co-ordinates patients healthcare and directs them to the appropriate service to ensure that they get the most suitable care from whatever health or social care provider is appropriate.

The PCCs role requires them to be able to work with, and understand the roles of, a variety of different people working in the practice and across the PCN including doctors, nurses, healthcare assistants, social prescribing link workers, physiotherapists, physician associates, paramedics, health and wellbeing coaches, podiatrists, occupational therapists and pharmacy technicians.

They may be given a caseload of identified patients and be required to ensure that their changing needs are addressed by taking into account local priorities, health inequalities and/or population health management risk stratification.

Essential criteria

Minimum of two years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field, in an administrative role. Along with experience of working alongside a nursing team and or dealing with vulnerable patients. Being able to demonstrate strong organisational skills and excellent communication skills both verbally and orally is essential to this role.

Good interpersonal and communication skills are essential. Access to own transport as this role will be across multiple sites. A willingness to undergo further training and development as this role evolves.

Job Type: Full-time

Salary: £21,000.00-£23,500.00 per year

Benefits:

• Company pension

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• working with healthcare professionals or relevant field: 2 years (required)
• Administrative: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person