Head of Collections

About Salary Finance

Salary Finance is a leading global FinTech platform. We support a community of 4M employees across 575 clients (inc 20% of the FTSE 100) in the UK and US, and provide a suite of financial employee benefits, to help employees improve their financial health and happiness. Our platform provides salary-linked savings, loans, pay advances, insurance and financial education. We have a team of over 250 brilliant and passionate colleagues in 3 countries and have the backing of great investors (Blenheim Chalcot, Legal & General, Experian, Goldman Sachs, Royal London, Virgin Money) with £100M in equity and £500M in debt funding raised to-date. We have won over 70 awards for our work, including MoneyAge's Consumer Champion of the Year, Prince Charles' BITC Responsible Business of the Year, and the Global Impact Award from Sadiq Khan for our US growth.

We were co-founded by entrepreneurs Asesh Sarkar (CEO), Daniel Shakhani, and former Head of Google UK and Ireland Dan Cobley (Chairman) and are authorised by the FCA.

Your role in our mission

We are looking for an exceptional and seasoned Head of Collections. Reporting to the Chief Credit, Data & Analytics Officer, you will lead the company's Collections team, including strategy and operations/ execution.

The essentials

• You have significant experience in Collections within a Financial Services or FinTech company offering products to consumers (preferably unsecured lending).
• You have broader leadership experience outside of just your specialism and a track record of building and retaining a high performing team.
• You have led multiple debt sales from the client's side, both spot and forward flow
• You have experience managing outsourced Collections agent teams and holding them to a high standard
• You have a strong understanding of the regulatory environment, especially around vulnerable customer treatment and Consumer Duty
• You are commercially minded with experience analysing data and setting Collections strategies that continuously improve
• You have experience preparing materials for or running committees with senior directors
• You have strong written skills and are a great verbal communicator with proven ability and experience of building strong internal and external networks
• You are passionate about businesses that deliver social impact with a strong desire to help grow a business that delivers a meaningful difference to society
• Prefer a degree educated in a STEM or a quantitative subject, but not essential.

What you'll do

• Own the Operational design and execution of Collections and drive the internal and outsourced team's development to a high performance level
• Lead the company's Collections strategy with a continuous improvement approach
• Ensure that the business has appropriate Collections MI and reporting to track performance and drive improvements
• Lead the strategy and process for regular debt sales and the optimal timing for their execution to maximise returns for the business and maintain good customer outcomes
• Drive the enhancement of our Collections activity monitoring capabilities to ensure our Collections strategy is executed as planned and performs within expectations and in line with our relevant policies
• Ensure that the Collections Operations team is sufficiently staffed and trained appropriately to deliver positive customer outcomes
• Drive the Collections strategy roadmap and ensure that the team is adequately skilled and resourced to deliver the planned work in a timely manner and with a high quality output
• Ensure that strong analytics, insights and reporting are regularly produced to keep partners and debt funders informed and up-to-date with Collections performance and any planned changes that might impact that performance
• Manage the relationships with debt purchasers, Collections outsourcers and DCAs
• Work closely with the Head of Credit Risk to drive credit performance in line with targets
• Drive controlled automation of existing processes and the creation of new more efficient processes to allow sustainable scaling of the team

What's in it for you?

• Company bonus scheme
• 25 days holiday with an extra day off on your birthday
• Hybrid working arrangements so you can work from the office and from home with a budget to help you get set up
• Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships
• Enhanced policies that are family and pet friendly, to include company sick pay and paternity leave
• Annual personal learning budget
• Great career development in a fast paced environment
• Regular company socials (post covid, although we've got quite good at virtual ones too!)
• Volunteer days as part of our CSR program
• Being part of a collaborative and entrepreneurial team working in our brand new, purpose-built offices at Scale Space, White City
• Being part of a community of Blenheim Chalcot-backed fintech growth businesses including ClearScore, Liberis, Kodoo and Modulr, with opportunities to share and learn together
• More great perks to include complimentary fresh fruit weekly, cycle to work, help to save and much more!

Who you are

We embrace our differences but there's one thing we like to share our values, so it's important to us you are:

• Fearless, and able to make the impossible possible.
• Responsible, and want to help build a business that delivers a meaningful difference to society.
• Dedicated and want to commit to an exciting journey even through the highs and lows.
• Empathetic and truly care about every colleague and customer.
• United, because you understand we achieve more when we work as a team.
• Humble, and take feedback as a way to continuously improve.

We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team and are passionate about what we do. If you want to join a team that is changing people's lives for the better then we'd love to hear from you.

Learn more at salaryfinance.com

Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.