Club Services Consultant

We’re Sally Europe, the biggest supplier in Europe for hair and beauty professionals. We bring together the following market-leading professional brands; Sally, Salon Services, Pro Duo, Salon Success and Sinelco and we operate across 7 European countries.

Our mission is to be the preferred partner for professionals across Europe, but we are not stopping there. We care about making a difference to our employees and customers and getting it right each time. Our people throughout have a forward-thinking ethos, teams are always striving to inspire others, and we continue to deliver new and innovative solutions that leave that lasting impression.

We are looking for a Club Services Consultant to join our team in Aylesbury. The role will be office based, Monday to Friday and will be part of a passionate and enthusiastic team.

About the role …

The purpose of this role is to drive sales through proactive customer contact, identifying sales opportunities and growing our business through imparting sound product knowledge.

Key Responsibilities …

• Act as first point of contact for salon orders by phone and email
• Take ownership of the sales order process, ensuring a seamless customer experience, from the moment the order is placed, to its safe and timely delivery
• Proactively contact salons to increase awareness of promotions, events and education opportunities
• Provide Customer Service and Support dealing with any queries, complaints, stock enquiries or returns
• Work closely with other departments to maintain an up to date awareness of stock levels and credit status
• Promote best practice and the business in a positive way whilst providing excellent customer service
• Understand monthly sales plans and performance targets
• Ability to exchange information with the customer on up-to-date promotions and new product launches to encourage increased salon purchases

Why Sally?

• A culture where people can come as they are because everyone is welcome here
• Competitive rate of pay
• Matching pension scheme
• Employee Discounts and offers
• Free on-site parking
• Partners with Retail Trust providing online and in-person wellbeing support

Our values are important to us and we want our staff to be able to be themselves at work, sharing knowledge and passion with teams and customers and be bold! Don’t be afraid to say yes and make decisions. At Sally’s we want people to drive growth and create their own futures and most importantly take care of each other, our community and the planet.

We all play a role in building a truly diverse, inclusive company. Finding beauty in diversity is in our DNA because our differences are what make us beautiful. Our diversity, inclusivity, and self-expression are what fuel our innovation and growth. In our company, we come together to create a culture for one & all.