Department
Iceland - Bath Street
Employment Type
Full Time
Location
Jersey
Workplace type
Onsite
Reporting To
Store Manager
** Please make sure you have the correct Right to Work Permissions **
- To make sure that stock is displayed for purchase and that customers know what products and services are on offer
- To make sure that customers can pay quickly and easily and leave the store feeling positive
- To serve customers in a courteous and efficient manner
- To ensure that date rotation
- To assist with moves within the store
- To merchandise the store
Key Responsibilities:
- To serve customers in a courteous and efficient manner
- To ensure that date rotation
- To assist with moves within the store
- To merchandise the store
- Handle customer queries and complaints efficiently
- Provide the customer with an up to date knowledge of products and services
- Ensure ticket checks and legal dept checks are carried out
- Ensure stock accuracy of depts. through counts and communication to your line manager
- Remove ‘waste’ and damaged stock from the sales floor and complete required paperwork
- Use commercial documentation to access information relating to your department
- Maintain high standards of sales floor and till point hygiene
- Adhere to Health & Safety regulations and maintain a safe working environment
- Watch out for theft, fraudulent methods of payment and deceitful purchases
- Assist with the training and development of new staff
- As necessary, work out of role in order to meet customer needs
Skills & Knowledge Required:
- Good general education
- Background in Customer Service
- Good Customer Service skills
- Ability to use till
- Good communication/interpersonal skills
- Ability to replenish stock and date rotate
- Ability to work on own initiative and under pressure to meet tight deadlines
- Ability to communicate with colleagues and customers in English language
Benefits include:
- Attractive Salary
- Discount card for all our brands with a secondary card holder.
- 20 days holidays increasing with length of service
- Opt in Contributory Pension Scheme
About SandpiperCI
SandpiperCI is an international retail and food service operator with over 80 stores across five territories. We are proud to be a franchise partner with 10 of the world’s best brands as well as managing six locally grown brands to bring great shopping experiences to thousands of customers across the Channel Islands, Gibraltar and Isle of Man.
