Regional Support Manager

Initially covering seven care homes across Mid-Wales, Shropshire, Merseyside and Lancashire

• Full-time
• £52,000 per annum, plus car allowance
• This role will require travel and overnight stays
• Closing date for applications: 15th February 2023
• Interviews to take place: Friday 17th February 2023

Sandstone Care Group is a care home operator with an unrivalled reputation for delivering exceptional standards of care across its seven care homes, throughout the North of England and Wales.

Due to successful business growth, we are seeking an experienced manager to join the Sandstone family in the role of a Regional Support Manager. As the Regional Support Manager, you will be a leading face in the delivery of person-centered care that helps set us apart.

Reporting to the Operations Director, you will work closely with the Home Managers of our seven sites and take on leadership duties in their absence. You can expect to help with everything from training, improving care levels and recruitment and will be expected to support in inspiring our staff teams to make sure they help every resident to enjoy the best possible quality of life. This will mean leading by example and monitoring care standards.

This important role provides cover for both Home Manager vacancies and annual leave, meaning you will be required to travel and, at times, stay away from home. Due to the extensive geography of the seven homes, you would ideally reside within NW England/North Wales and be able to commit to regular overnight stays and occasional weekend working.

Sandstone employees enjoy a range of benefits:

• Free uniform. Free Meals*. Free DBS.
• Discounts on the high street* - with retailers like Asda, Costa and Argos
• Refer-a-Friend - and get a £250 bonus
• Flexible pay* - choose when you are paid, and get money management tips too
• Free wellbeing programme - helping you look after your physical and mental health
• Employee recognition scheme - we recognise and reward great work
• Pension scheme - helping you plan for your retirement
• In-house training - on-going face-to-face training, tailored to you
• Career opportunities - The chance to ‘make your mark’ and play a key role

• Terms and conditions apply.

Job Purpose:

• To work closely with the homes’ management teams to audit and ensure actions plans are completed in a timely manner, implement improvements and enhance quality standards
• To support their region to achieve a “minimum” good CQC outcome in all homes, championing quality throughout
• To develop and maintain an appropriate external network of relevant contacts, key customers and stakeholders aimed at promoting Sandstone homes and the wider group
• To work closely with the Operations Director and the homes’ management teams to ensure the services are working within agreed financial budgets and achieving operational targets
• To manage and/or support homes where there is a Manager’s absence due to a vacancy, leave or sickness
• To support new Managers and Managers who are experiencing operational challenges
• To deputise for the Operations Director as and when required

Principal Role & Accountabilities: Includes but not limited to:

• Support in the delivery of the Service Improvement Plan

• Carry out Sandstone Care Group Audits as requested by Line Manager
• Support on the implementation and continued management of new systems, including EMAR and electronic care planning
• To lead, direct, supervise and support employees working within the region
• To support in the management of the region in an efficient and effective manner within available resources
• Support recruitment within a service in line with Sandstone policy and procedure
• To support induction training and supervision to employees as required
• Promote good communication within a service; the post-holder will champion Sandstone Care key initiatives, including Resident of the Day
• Support the region and employees with any HR issues and performance. Ensure probationary periods are managed appropriately. Manage with informal and formal disciplinary matters
• Ensure the emotional, spiritual, physical, medical and material needs of the residents are recognised, assessed and met where possible; this will involve ensuring there are regular planned reviews, assessments and formulation of care plans for all users of the services in liaison with other professional workers
• Support Managers and their staff teams to involve residents where possible in decision making about activity, life-style and any matters in the home which may affect them
• Support with matters pertaining to the maintenance of the building and equipment
• Support the implementation of systems of working which enable Health and Safety legislative requirements to be met, for example, risk assessments, fire records, COSHH files etc
• Ensure mandatory training requirements are met in the region and that clear, up to date, individual training records are kept on all employees

Knowledge & Experience:

• Proven experience of operating successfully at management level within care settings, preferably multi-site
• Must demonstrate a caring ethos; being concerned for both residents and colleagues
• Must have specialist experience and comprehensive legislative knowledge, technically and operationally, in respect of: the legislative framework and good practice guidance as it relates to CQC and other relevant bodies as applicable, i.e. Independent Safeguarding Authority, Disclosure and Barring Service and the Nursing and Midwifery Council etc
• Specific area of expertise and qualification relative to role; e.g. Dementia Champion, Moving and Handling Practitioner, Mental Capacity Assessor, LPA trained

Skills and Personal Qualities:

• Excellent communication, negotiating and influencing skills
• Leadership and mentoring skills
• Demonstrative commercial acumen; familiarity with P&L, budgetary management etc.
• Ability to act sensitively and confidentially
• Attention to detail; ability to audit accurately and efficiently
• Excellent time management and organisational skills, with ability to work on own initiative
• Proficient computer skills.
• Pride “PROUD OF EVERYTHING WE DO”
• Determination “WE NEVER GIVE UP”
• Positivity “WORKING WITH A SMILE”
• Diligence “DOING OUR BEST EVERYDAY”
• Empathy “RESPECTING THE WISHES OF OTHERS"

Sandstone Care Group is an Equal Opportunity Employer:

We welcome and encourage applications from all backgrounds. We embrace diversity within each service, as we think it is important that the Social Care Workforce represents the people it serves. We welcome applications from people from backgrounds including disabled candidates, Black, Asian and Minority Ethnic (BAME) candidates, LGBTQ+ as well as non-binary candidates, and those with experience of mental health.