property manager

Purpose of the Role

The main purpose of the role is overseeing the operational day to day aspects of running the building(s). Coordinate with all service partners where required, undertaking required administrating duties instructed by the Property Management team to ensure the required standards are achieved and maintained at all times. This is a client and customer facing role and the Property Coordinator will need to be a strong communicator.

Key Responsibilities

• Develop and maintain a professional understanding and close working relationship with occupier’s and encourage frequent and open communication and flow of information on relevant building issues.
• Ensure that Health & Safety, emergency procedures and safe working practices are established, maintained, and conform with current legislation.
• Act as the responsible person and Senior Fire Warden in the event of an emergency. Take all reasonable measures to ensure that occupiers remain aware of their obligations in respect of the building incident procedures and risk assessments.
• Act as custodian and ensure that all aspects of the relevant Savills manuals including Occupier Handbook, Health & Safety and Fit Out Guides are complied with and accurately reflect recorded amendments.
• Take ownership of the Savills vision and values ensuring that they are fully integrated into all of the buildings services (5Es)
• Ensure accurate reporting is undertaken via the business risk management system, demonstrating all risks are being managed within accordance with client and business expectations, providing a full audit trial.
• To ensure the team is kept aware of new developments or significant issues in a timely manner and offer solutions as appropriate.
• To take advice and direction as required.

Occupiers

• Lead on day-to-day relationships with all occupiers through operational support and acting as a key contact at site level.
• Encourage occupier engagement and understand their business performance.
• Maintain positive relations and encourage feedback with all key occupiers and assist in occupier initiatives, updating on progress at Occupier Meetings.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge, and Experience

Candidates will be required to demonstrate the following:

Essential

• Proficient in a full range of Microsoft applications including Word, Excel, PowerPoint, Outlook.
• A good understanding of Health & Safety.
• At least 2 years’ experience in an administration role
• Friendly, bubbly personality whilst remaining professional at all times.
• Reliable, helpful, and well presented.
• Ability to work in a team or alone.
• Team player with strong customer service skills, able to provide a helpful and polite service.
• Pleasant telephone manner and efficiency in relaying messages and taking instructions.
• Excellent communication skills
• Able to take comprehensive minutes of meetings.
• Ability to deal with confidential information.
• Good organisational and time management skills with the ability to prioritise workload and multitask in a calm and professional manner.
• Able to work under pressure to deadlines.
• Careful and conscientious with an aptitude for attention to detail.
• Willingness and ability to learn on the job, keen to undertake training and career development.

Desirable

• IOSH Managing Safely Qualified.
• Broad knowledge of office administration within a facilities management/property management environment.
• Experience of dealing with senior level staff confidently with excellent verbal and written communication.
• Experience and knowledge of helpdesk systems and procedures.
• Data input experience.
• Experience working within a Facilities Management team or Front of House management experience within a large commercial property.

Working Hours - 08:30 – 17:30 – 45 hrs p/w

Salary - £36,000

Please see our Benefits Booklet for more information.

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