Account Sales Advisor

Overview

Having surpassed £2 billion in sales in a record-breaking year and an ambitious growth plan in place, there has never been a more exciting time to join Screwfix! We are looking for passionate Account Sales Coordinator to join our B2B team.

Reporting to the Sales Support Manager, you will be responsible for supporting the B2B Account Managers in the growth of our B2B Key Account Customers. A significant part of the role will be to proactively contact our customers to drive the success of B2B Key Accounts in multiple outbound campaigns, whilst ensuring that our customers receive the highest level of service they expect from Screwfix through proactive and regular planned contact.

Screwfix are proud to champion hybrid working - colleagues can choose to work from home 2 days a week and work flexibly around core office hours of 10am-3pm.

Key responsibilities

Responsibilities:

• Being a centralised point of support for our Account Managers to support with admin activity.
• Calling newly set up Key Account customers to provide information about our Screwfix proposition and to identify any up-and-coming opportunities.
• Deliver targeted call campaigns to drive sales growth, lead generation, and reverse down spend by gathering insight from our Key Account customers.
• Be a point of contact for our Key Account customers, building effective relationships, offering support and resolution for a variety of complex customer queries.
• Take ownership of escalated customer queries and use commercial judgement and seek advice where appropriate to maintain positive professional relationships whilst considering the needs of the business.
• Work with our credit provider to deliver support to our customers, including debt management, loss prevention and card administration.
• Produce reports from our CRM to our key account customers.
• Manage and maintain the setup of new customers and leavers within our CRM platform, to ensure our key accounts records are being kept up to date, and our customers are receiving the right discount/rebate.
• Liaise and work with various stakeholders both internally and externally.

Required skills & experience

Required Skills & Experience:

• Experience in relationship building using a variety of different platforms including phone and email.
• Using natural conversational skills to enhance sales opportunities by listening and understanding customer needs.
• Proven ability in problem solving, taking responsibility to achieve positive solutions which suit both the customer and the business.
• Sales Orientated - tenacious, positive, motivated and target driven.
• Flexible & adaptable - skilled at managing own workloads and working on your own initiative.
• Able to multi-task and work in a fast-paced environment, whilst being open to changing direction to suit business needs.
• Commitment to results – Focused on your targets and the ability to overcome any obstacles that may arise.
• A proven background in customer sales and service in B2B.

What's in it for me?

• 28 days’ holiday (including bank holidays), increasing with each years’ service
• Award winning pension scheme – up to 14% Kingfisher contribution!
• 20% discount with Screwfix and B&Q
• Enhanced family leave
• Discounted healthcare and life cover
• Loyalty recognition & company share save scheme
• In-house training and development

Sustainability at Screwfix

We are committed to running our operations sustainably and supporting our customers to make sustainable choices. We want every colleague to feel involved and to champion sustainability in their area, ensuring that sustainability is at the heart of how we work.

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Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com