Team Manager DWP Contract

Job title: Team Manager

Permanent role

Location to homebased

Salary:£26,479.15

Here at Serco we have a fantastic position, for a experienced Team manager to working on a exciting DWP contract

What you’ll need to do the role:

As a Team Manager the candidate will manage a team of inbound call advisors in order that they meet key SLA’s and KPI’s for self and contract they will be dealing with 15-20 reports

Main Accountabilities:

• Delivers against team objectives - Sets clear team objectives and establishes courses of action for self and others to ensure that work is completed on time.
• Drives to deliver through own team - Sets challenging goals for both self and team and works to achieve or exceed goals. Shows drive to make a difference to individuals, team and local community.
• Engaging Communication - Engages and influences others by using a wide range of communication methods and styles. Facilitates understanding and encourages communication both within own team and more broadly.
• Coaching and delivering others - Sets clear objectives and regularly provides feedback, instruction and developmental guidance to help others excel in their current or future job responsibilities.
• Demonstrates Self Development - Takes responsibility for own personal impact and development, focusing on increasing self-awareness as well as identifying new areas for learning and professional development

Why Serco

Meaningful and vital work: Working within Employment, Skills & Enterprise at Serco means that you’ll play a critical role in ensuring that customers continue to receive the support that they need to get into employment.

A world of opportunity: It takes a diverse team to support our Citizen Services contracts and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.

Great people: You will find yourself interacting with staff, customers and of course your supportive team. You will be a significant part of the Employment, Skills and Enterprise contract and will be making a huge positive difference to our customer’s lives.

What we offer

• 
  Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
• A safe and supportive culture
• Interesting and enjoyable work
• A company passionate about diversity and inclusion
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.